Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
S22 DISAPPOINTED
on March 9, 2022
Posted by: Johniege
from BOSTON, MA
Expertise:Intermediate
HOW AND WHY WOULD SAMSUNG INTRODUCE THE SUCCESSOR TO S21 AND MAKE THE BATTERY LIFE WORSE INSTEAD OF BETTER?!! RIDICULOUS.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
No more SD slot! Terrible battery, dull screen. Do
on April 8, 2022
Posted by: Chubbsy
from Mn.
Expertise:Intermediate
No more SD slot! Terrible battery, dull screen.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
Don't buy it!! This is the worse Galaxy S phone ever! They took away the SD slot,the battery suks,the screen is dull. This phone replaced my S10e and I miss my s10e terribly. I always kidded my wife that she had to pay outrageous price for her Iphone to get extra storage, and with my previous Samsung galaxy phones I just put in a 256gb SD card an I could shoot pics all my heart desires. Not anymore. My S10e had a higher resolution screen, better battery, and an SD slot. They cheapened this new S22+ so bad! You don't even get a new charger, you have to buy one! . THIS PHONE IS JUNK. Stay away! I traded in my S10e. What a stupid move on my part! This is my last Samsung product! They are reducing quality and features ! Never again. Samsung, you just lost a long time( over a decade) customer.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected from a flagship phone
on March 20, 2022
Posted by: Averageconsumer
from California
After using this phone for several weeks, I'm disappointed in the performance of this phone. It gets really hot being on 5g and even when I turn it off after using it for a while it'll warm up and won't cool off until I stop using it (usually just watching videos). I was unsure of buying it due to the snapdragon 8 gen 1 chip having issues with how hot it gets. And I should've listened to the reviews, it seems like the chip is a hot mess and the cooling system in the phone isn't enough. I'm still willing to give this phone a chance as apps began to be optimized but this is quite disappointing. And the battery, it lasts about 5 hours with moderate use and that's almost as bad as my samsung s8. So I think it's better to wait for a better chip and/or cooling system. Other than that the phone isn't too bad, but the heating problem is what bothers me the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around phone!
on April 7, 2022
Posted by: JHawkeye
from Orlando, FL
Expertise:Intermediate
I don't understand all the hate this phone's getting. I have the standard S22 and it's easily my favorite all around phone. There's nothing mind blowing, but everything is great quality and just works th with way it should. The new size is perfect, the battery life gets me to the end of the day with 30% left easily on moderate usage throughout the day, and the cameras are great! Definitely the most well-rounded phone available now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not that great
on June 16, 2022
Posted by: XXXXXX
from Florida
Expertise:Expert
Purchased Galaxy S22 because my beloved Galaxy 8 started acting funky. Even though it was starting to act up, it still worked better than the Brand New S22. Sooo wish I still had the Samsung 8. I really feel that the pop-ups, presumptuous advertising, and unwanted mind-numbing games that are constantly thrown onto the S22 - without consent - are obtrusive and interfering when I want to text or make a call.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life
on June 22, 2022
Posted by: Manufan
from Los Angeles
Expertise:Expert
Upgraded from the s20+. But this phones battery doesn't last long. Also where's the rest of the charger, only the charging cable c'mon. Also the speakers sound horrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
The battery life is embarrassing
on June 23, 2022
Posted by: Narwhal
from Salt Lake City
Expertise:Expert
I would like to thank Samsung for helping me break my crippling phone addiction. The battery in this phone is so bad that I am forced to use my phone less during the day. I suppose this is a positive thing for me. Fingerprint sensor is also slower than my ancient OnePlus 6T. I wouldn't recommend this phone to my worst enemy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on November 18, 2022
Posted by: littleleo93
from Salem,OREGON
Expertise:Intermediate
I bought this almost 6-7 months now and honestly I've had so many issues with it. Like no one hearing me when I answer the phone. And it's charging capabilities are crappy unless it's plugged into a wall outlet and it over heats when I have more then one big app open. it constantly crashes out of the apps I'm using and runs slow as a turtle 🐢 lol don't recommend I would say that the plus or ultra edition. I preferred my s9 over this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Littleleo93,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we strive to bring our consumers the best and most innovative products. I've attached some links that will help concerning the charging, speed, apps crashing, and overheating you've experienced. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US