Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Average customer rating
4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
39
4 Stars
4
3 Stars
11
2 Stars
2
1 Star
7
77%of customers recommend this product.
(
40 out of
52)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Posted by: Jennifer
Verified Purchase:Yes
Dissappointed the case was not the rubberlike easy to grip material like the Otter Box cases I have purchased with a new phone in the past.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 18, 2025
Hello, Jennifer! We’re so sorry to hear about the trouble with your product. The Defender Series is the case with the outer rubber slipcover. Please reach out to us via chat if you need further assistance with this!
Written by a customer while visiting otterbox.com
Posted by: Gina
Verified Purchase:Yes
Nice quality, sturdy , fits nicely in my hand with no slipping. I recommend this product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The phone cover is strong and protected the phone perfectly when I dropped it (already). Only gripe is minimal. The rubber cover over the port isn't necessary for me, but not a big deal, considering that I only charge the phone once a day.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JimA
Verified Purchase:Yes
Really nice and solid. The only problem is that it no longer works with my magnetic stand anymore. I have to take it out of the case to charge
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Toot
Verified Purchase:Yes
Durable. Beautiful mauve color and protection against beaksbility
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike R
Verified Purchase:Yes
Nice case, but it is a little large for my 12 pro max, which is what I ordered for. The volume buttons don’t match perfectly
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 12, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Jamie
Verified Purchase:Yes
I love otterbox however the MagSafe is not really MagSafe. You can’t feel the connection when it happens and I find that bothersome.
Written by a customer while visiting otterbox.com