Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
38
4 Stars
3
3 Stars
10
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
38 out of
50)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Posted by: Brofan12
Verified Purchase:Yes
I have had been using the Commuter case for iPhone 11, and now iPhone 13 Pro Max. It was well protected after I dropped my iPhones many times, no crack or broken. Love this good grip and the color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
BAD Iphone Case
on January 30, 2023
Posted by: Matt1980
This case has a ridge around the camera. When the phone landed flat on the back it shattered the back glass of my iPhone 12 Pro MAX. I would say this is a flaw in the design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 31, 2023
Oh no! We're so sorry to learn about your phone. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We'll be sure to shoot your feedback up the ladder to our design team for you though. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Another fantastic case from Otterbox
on October 9, 2021
Posted by: Anonymous
Having used Otterbox cases for my last two phones, I ordered this one before my iPhone 13 Pro Max even arrived. Well, go figure… It’s perfect.
The speakers aren’t covered. The cutout for the mute switch is perfectly aligned. The buttons are covered (THANK YOU!) and they respond brilliantly. The cut out for the camera extends just enough to cover the lenses when your set it down. Oh, and considering the protection this case affords, it doesn’t add much bulk. Just another well designed Otterbox case.
My only regret is that I didn’t order the MagSafe version, but that’s on me. This case is perfect. Well done, Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gigi
Verified Purchase:Yes
I always get the commuter case. It is fantastic. I used to get the defender but it was a little to big for my hand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KittenBeanzz
Verified Purchase:Yes
I’ve consistently used Otterbox cases for 3 different phone upgrades over the years, and they never disappoint! My phone stays protected and in good shape no matter how many times I’ve dropped it (which is a good deal of times because I’m clumsy lol). Thank you again Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marvin
Verified Purchase:Yes
Protects this expensive phone without much intrusion.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Good As Always
on January 26, 2022
Posted by: shelb21
I’ve been buying Otterbox cases for years. This one is just as good as the other ones I’ve bought. I like that they have the little tab over the charging port in case your phone gets wet
Written by a customer while visiting otterbox.com
Posted by: Cheyscales
Verified Purchase:Yes
The bottom by the charging port is already broken and I haven’t even had it an entire month
Response from otterbox.comBy OtterBox, Customer Service Support, March 6, 2023
Oh no! We're so sorry to see your Commuter Series case has taken on some damage so soon after purchase. We understand that can be a discouraging experience. The good news is we have our fantastic product warranty in place for when things go sideways like this. Just use the link below to get the ball rolling on a replacement or feel free to give our friendly Otters a ring at 1-855-688-7269 for any additional help.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com