Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
38
4 Stars
3
3 Stars
10
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
38 out of
50)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Rock Skip Way
Posted by: Joyce
Verified Purchase:Yes
The color is so boring and dark pink, it looks different from the pictures.I wish the have the same color in iPhone 12 Pro Max the baby pink one or the green color.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 11, 2021
Hi, Joyce!
We're sorry to hear about your disappointment with the color options available for your device! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the color options available for your device! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JayDee
Verified Purchase:Yes
great case but I wish there were more colors available in it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Grumpy_Nate
Verified Purchase:Yes
The rubber part was a pain to line up to snap the shell in. A few times i thought it wasn’t going to fit. Was ready to give up and demand a refund. But it finally lined up. This is the worst case for taking your phone out of and back in. Once you get it in correctly it seems like it definitely will protect the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2021
Hi there!
We're sorry to hear about your frustration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team hear about your troubles. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team hear about your troubles. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Good Case
on July 29, 2022
Posted by: Kac218
I like the Commuter Case, but the only thing I have an issue with is, the fact that it doesn't want to seal around the power button. It is really loose.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeremy S
Verified Purchase:Yes
I have had the commuter series case for every iPhone I’ve had for years. It’s hands down my favorite. It didn’t seem to be available right away for the 13 Pro Max. So when I saw it I grabbed it. It’s exactly what you’d expect if you’ve ever had a commuter series case. But I didn’t read the fine print and found that it is not MagSafe compatible. I’m bummed because I’ve already bought into the MagSafe ecosystem. Now to use it I have to take the case off. I’m back on the search for the perfect MagSafe compatible case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2023
It's great to know the Commuter Series case has been your go-to throughout the years and different devices, and we're sorry to have disappointed you with its lack of complete compatibility with Apple's MagSafe ecosystem.
Although this model doesn't have any internal magnets to help facilitate a "locking" connection, we do make several others to meet this need, all of which you can check out through the following link. And definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
MagSafe-enabled cases for iPhone 13 Pro Max:
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=shortFeaturesDescription&prefv1=MagSafe
Best,
OtterBox Customer Support
Although this model doesn't have any internal magnets to help facilitate a "locking" connection, we do make several others to meet this need, all of which you can check out through the following link. And definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
MagSafe-enabled cases for iPhone 13 Pro Max:
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=shortFeaturesDescription&prefv1=MagSafe
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Sam M
Verified Purchase:Yes
Quality protection from accidental drops. Proven to me more than I'd like.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Wish it came this color in the I phone 14 pro max
on May 11, 2023
Posted by: Caitlin
Love this case color. Wish it was made in a iPhone 14 pro max.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 12, 2023
We hear ya Caitlin! We're glad to hear you are loving our Commuter Series case, and we will pass along the color request for ya! In the meantime, if there is anything we can do for ya, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Best Case Ever
on July 27, 2023
Posted by: Niki
I Love it just got one for my iphone 12 pro max its easy and its light and no bulkiness to it and it just works no issues and is tightly on there
I would recommend this to a friend!
Written by a customer while visiting otterbox.com