Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro - Clear
Average customer rating
4.1
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
33
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
8
85%of customers recommend this product.
(
39 out of
46)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro - Clear
Customer Rating
5
Very durable
on April 20, 2022
Posted by: gigi
normally I don't write product reviews. i'm not going to do a company's marketing for them unless i'm being paid. however, I have used this case (along with a screen protector) while my phone has been 1. run over by a pickup truck 2. flown out of my pocket while i'm biking at 30mph 3. thrown off the bed onto a wood floor more times than I can count 4. dropped on concrete. the phone is fine. one of the camera lenses was shattered but not in any of those incidents and I'm not sure when or how it happened so it might have been in another case. the case is kinda scuffed up but tbh i don't care about that. honestly I'm shocked.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bri D
Verified Purchase:Yes
The case is nice and sturdy. I was looking for a case that had the pop and worked with the wireless charger but this case doesn't work with my wireless charger even if I remove the pop as the description said.
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Hi there, Bri! We're so sorry to hear you've been having some trouble getting your device amped up wirelessly with this Otter + Pop Symmetry Series case on. While we have tested and confirmed this case will work, with the PopTop removed, with any of our Qi wireless chargers, we don't test our cases with third party products and can't guarantee the compatibility between our case and another company's charger. We're happy to hear you're enjoying the case otherwise, though. Please give our customer service team a call at 1-855-688-7269 if you have any questions or if you'd like to chat about this case further.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Back Glass Damaged
on January 10, 2024
Posted by: Maria
It worked well for awhile, but dropped from a short height on its back it completely shattered the back glass. Based on how it fell and what the damage looks like, the popsocket protruding slightly seems to be to blame.
Response from otterbox.comBy Customer Service, January 10, 2024
Hello, Maria! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Otter Box Meh
Verified Purchase:Yes
Replaced my otterbox with a new model and my IPhone's back shattered the first time it dropped. Very unhappy. Thought all otterboxes were the same. They are not. Buy a Thick one.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 29, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
The case for my 12 pro was great. This case is very hard to push the buttons with the case on and the pop socket feels cheap. Will never buy another over the internet again without being able to try it our first…worst case I have ever had
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2021
Hi, Jason!
We're sorry to hear about the troubles you're having with the buttons on your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the troubles you're having with the buttons on your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
5
So far so good..
on September 27, 2021
Posted by: HollyW1189
Fits a iphone 13 pro nicely. Wish it had a little more of a shell, but a food fit. Love the glitter. Pop socket works nicely. Love the design to fit in the lines of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com