Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
48
4 Stars
12
3 Stars
4
2 Stars
8
1 Star
6
77%of customers recommend this product.
(
50 out of
65)
Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Customer Rating
3
First time I am disappointed
on September 26, 2021
Posted by: WDVA
Otterbox cases have protected my phones since the very first iPhone (4S) I ever owned. With every upgrade, I purchase another Otterbox. They have saved my devices from abuse. This is the first time I have been a bit disappointed. I haven't decided if I am keeping the case or not. The fit is not good on the left and right long edges of the iPhone 13. The left side in the middle has a bit of the case edge showing - but not at the top or bottom. The right side has a sliver of metal showing from almost top to bottom. The phone is protected - it's just an imperfection in the quality that I notice whenever I look a the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 28, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! It's odd to hear about the odd fit with your case, and we'll be sure to let our design team hear about your experience. In the meantime, we have a great warranty, so call us at 1-855-688-7269 and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! It's odd to hear about the odd fit with your case, and we'll be sure to let our design team hear about your experience. In the meantime, we have a great warranty, so call us at 1-855-688-7269 and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Less than perfect fit...
on September 28, 2021
Posted by: Jess
I was so excited to get this color Otterbox for my phone. I had a great Symmetry case for my iPhone 12 Pro. But unfortunately, this case doesn't have a great seal around the edges. The stainless steel border of my iPhone is peeking through the case instead of the rubber sealing up the edges like it should. This is concerning because dust and debris could get through very easily. Hoping Otterbox updates their design and makes it right with customers who have already purchased the faulty design.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2021
Thanks for the heads-up, Jess. This definitely wasn't anything that raised concerns during our internal testing, so we suspect and hope that yours is just a one-off experience. Please feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help cinch things down with a brand-new warranty replacement for a secure fit going forward!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: obrun26
Verified Purchase:Yes
The Symmetry product offering maintains its slim function while providing protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect
on December 3, 2021
Posted by: Mikael
from Boston, Massachusetts
Gender:Female
[This review was collected as part of a promotion.] Great and compact. It was nice . Phone case fit perfectly on my phone and I was able to carry it with all my accessories. I typically wear bright colors so the dark case went well with all my outfits.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case!
on December 5, 2021
Posted by: TacoAnthony
[This review was collected as part of a promotion.] This is a great slim case. Even though it isn't very bulky it feels very strong, the plastic is not flimsy like on some other brands. It was super easy to slap on my phone and it doesn't add a lot of weight or bulk in my pocket. I usually use my phone naked, but I've been liking this case and I think I'll leave it on for awhile.
Written by a customer while visiting otterbox.com
Customer Rating
4
Very Sturdy
on December 6, 2021
Posted by: rohitag
from new york
[This review was collected as part of a promotion.] Once you use this case you definitely know that your phone is protected. It is solid and fits very well. The buttons are very easily accessible with the way this wraps around your phone. Would definitely recommend for rough use
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect for IPhone 13 Pro
on December 6, 2021
Posted by: Kp12345
Gender:Female
[This review was collected as part of a promotion.] I have always been a huge fan of Otter box, so this was an obvious choice. I have the Symmetry case for the iPhone 13 Pro. The case has a very thin design, which is nice. The thin design is great because you won’t ever have to worry about fitting it in your pocket. The case itself is made from a hard like plastic with rubber edges. I appreciate the thought to add rubber edges to help with drops and it’s a little smoother to hold. I don’t feel like I have trouble holding the case in my hand and it doesn’t feel slippery like some cases. I think this case is going to do great protecting my phone. The box also states 3x tested to military standard and has Drop+. I hope I never have a drop that intense but it’s great to know my phone should be protected at all costs. Overall, a great case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com