Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Average customer rating
4.1 out of 5
4.1
(78 Reviews)
Open Ratings Snapshot
Rating breakdown 78 reviews
5 Stars
48
4 Stars
12
3 Stars
4
2 Stars
8
1 Star
6
77%of customers recommend this product. 
(
50 out of 65
)
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Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Customer Rating
1 out of 5
1
A huge step down for the Symmetry Series
on October 6, 2021
Posted by: Ckruse
I have used the Symmetry series for the past several years on different iphone models. Right out of the box I noticed it was flimsy compared to the previous ones I've had. Also, there is a grainy texture on the back that makes it unpleasant to the touch and harder to hold. Why did Otterbox mess with this case?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 8, 2021
Hi there!

We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the grip and feeling provided by your case, and we'll be sure to let our design team hear your thoughts. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you do run into any troubles with your case, please don't hesitate to give us a call at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Ok case for Iphone 13 Pro. Needs a little work.
on March 24, 2022
Posted by: Alex
Verified Purchase:Yes
The case itself is perfect for size and weight. There are only two main issues. The case is very slick so you have to be careful when holding it so it doesn't slip out of your hand. The other issue is the cutout around the charging port is not smooth so it rubs a raw spot in your pinky if you cradle the phone with your pinky finger in the bottom center of the case. This is an issue I have brought up to Otterbox before but has not been addressed.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Lowered quality
on October 11, 2021
Posted by: Ottergirl
Verified Purchase:Yes
I ordered the Symmetry case before I received my iPhone 13 pro. I’ve had nothing but otterbox symmetry cases for about 7 iPhones and had always been happy with them. This one does not seal around the outer edges as well as the cases in the past. I called otter and a new one of the same style was sent to me with the same problem. I just might look around.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
Thanks for the heads-up on the peculiar issue you've noticed with those two most recent Symmetry Series cases, Ottergirl. That Definitely wasn't anything that gave us cause for concern during our internal testing, but we'll make sure our quality team is made aware so they can dig a little deeper.

Are you utilizing the MagSafe functionality of your new iPhone 13 Pro? If so, it might be worth giving our Symmetry Series+ with MagSafe a go to see if that resolves the issue. Feel free to touch base again at 1-855-688-7269 and we'll be glad to help make sure you have a great experience going forward!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Protective but yet a bit climpsy
on February 2, 2022
Posted by: Anonymous
so , i recently got this in Grey, first time i noticed that the sillicone didnt fit snug like they used to , a bit loose on volume up down and screen lock buttons , not sure it will protect my ip like it used to , can u guys explains about the drop test thing? will it survived and protect my phone like it used to ?
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
loose fitting
on October 2, 2021
Posted by: new9zave
not happy with this case. the volume side of the case exposes part of the stainless portion of iphone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 6, 2021
Hi there!

We're sorry to hear about your disappointment with your Symmetry Series case! It's odd to hear that your OtterBox isn't properly lined up with your device, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Ok but Sharp Edges and Uncomfortable to Hold
on March 8, 2022
Posted by: Dave
I have had this case for about two months and it is ok. I have not dropped my iPhone on anything other than carpet and knocked it off an end table on to hardwood flooring. It has done the job thus far but I really want to replace it. The bottom of the case has sharp edges that dig into your fingers when holding the device and there are additional edges around the cameras that dig into your hands. The edges at the bottom of the phone are a real issue. Overall I am not fan of the design. The poor ergonomics are not worth the slim design. They makes the device simply uncomfortable to hold. I have had Otterbox Commuter cases in the past and have been extremely pleased. Not at all pleased with this purchase. I wish I could return it. My advice, skip this and buy a Defender or Commuter case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 9, 2022
While it's great to know the Symmetry Series Case has been taking care of business in terms of helping out during those few minor spills, we're sorry that you're really wanting to move in a different direction.

We'd be more than happy to help get you set up with a brand-new warranty replacement to see if there was just something odd with the edges of your particular case since that wasn't anything that gave us cause for concern during our internal testing. But unfortunately, we aren't able to offer a model other than what was originally purchased.

Definitely give our friendly Otters a call at 1-855-688-7269 and we'll do our very best to help smooth things out for you!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good protection
on January 14, 2022
Posted by: Flick
from Deming,NM
Gender:Male
[This review was collected as part of a promotion.] I needed a case to protect my huge pocket investment. Your case does that for sure. I have a wireless charger and your case seems to stop the charge. I put it on the charger moving it until it says its charging, but soon it quits. I am now removing the case to get the wireless charger to work. See if you can improve the charging capability.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
It’ll do
on April 12, 2022
Posted by: Anonymous
Verified Purchase:Yes
After dropping it twice the paint started chipping off. Protected my phone though.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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