Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
48
4 Stars
12
3 Stars
4
2 Stars
8
1 Star
6
77%of customers recommend this product.
(
50 out of
65)
Customer Reviews for OtterBox - Symmetry Antimicrobial Case for Apple iPhone 13 Pro - Reset Purple
Customer Rating
1
Don’t order of their website just find 1 in person
on April 7, 2023
Posted by: Eddie
Verified Purchase:Yes
I’m sure it would have been nice but they sent one for a different type of phone instead of the this one that I ordered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 10, 2023
Hey there, Eddie! We're very sorry to learn about this mix-up that you experienced with your recent order. We understand that can be a bit discouraging. We're not positive what exactly went wrong here, but we're confident our CS team will be able to get this sorted right out for you. Please give them a ring at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Steph
Verified Purchase:Yes
Like the look and it feels sturdy, but I dropped my previously undamaged phone and the entire back shattered in the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 19, 2023
We're very sorry to learn about your unfortunate experience with the Symmetry Series case for your iPhone 13 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst purchase ever
on September 8, 2023
Posted by: Joey
Garbage case fell apart after a year and did not protect my camera what so ever.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 8, 2023
Hello! We apologize that you experienced an issue with your case deteriorating over time and with use. We have a great warranty and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Whydidibuythis
Verified Purchase:Yes
Was not clear that this product does not have magnet on back. Does not stick to charger well. Also can’t return!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 26, 2023
Hello! We’re so sorry to hear about the confusion with your product! We do make a Symmetry Series for MagSafe case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any troubleshooting, questions, or a warranty replacement if there is a specific issue impacting your case.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The MagSafe is not very strong. Was disappointed in this case’s ability to stay attached via the MagSafe connection
Response from otterbox.comBy Customer Service, January 8, 2024
Hello, Drew! We apologize for any disappointment experienced with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: DogMan
Verified Purchase:Yes
Been using OtterBox since I can remember. I particularly like the symmetry series as it provides maximum protection in a minimal package. This latest purchase was to replace y 5 year old case. It had been around the world and back and deserved a break. It is perfect!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com