Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
31
4 Stars
3
3 Stars
5
2 Stars
5
1 Star
11
61%of customers recommend this product.
(
27 out of
44)
Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Customer Rating
5
The case feels great strong and antimicrobial case
on April 14, 2022
Posted by: Jrothschild
Verified Purchase:Yes
very happy with this case no issues feels great on the phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case, Great Price! I love my Otterbox cases.
on April 18, 2022
Posted by: BigPapa69
Verified Purchase:Yes
I love the color and how fast it charges. I feel that my phone is safe at all times. It does not have the heavy feel of the defender.
Written by a customer while visiting otterbox.com
Posted by: Tcpalmer
Verified Purchase:Yes
Love my new red case! Its fits the phone perfect and feels high quality!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not what I expected
on January 14, 2022
Posted by: Neka
Purchased the “red” case and the color is way off. Highly disappointed..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 18, 2022
Thanks for the heads-up on the discrepancy you noticed between the In The Red Symmetry Series+ case you received versus the online images you saw.
Although we genuinely put forth our best effort to ensure an accurate representation is posted, the vast number of devices and their subsequent setting available these days makes for quite the challenge when it comes to trying to get everyone seeing the same thing. We do have a few other colors available, so if you feel like you won't be satisfied with your current case, perhaps one of those would be more to your liking.
Feel free to check them out on our website, and don't hesitate to give us a quick call at 1-855-688-7269 with any questions and our friendly Otters will always be happy to talk shop!
Best,
OtterBox Customer Service Team
Although we genuinely put forth our best effort to ensure an accurate representation is posted, the vast number of devices and their subsequent setting available these days makes for quite the challenge when it comes to trying to get everyone seeing the same thing. We do have a few other colors available, so if you feel like you won't be satisfied with your current case, perhaps one of those would be more to your liking.
Feel free to check them out on our website, and don't hesitate to give us a quick call at 1-855-688-7269 with any questions and our friendly Otters will always be happy to talk shop!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Case turns yellow color
on December 18, 2021
Posted by: Grant
I've owned many OtterBox cases over the years and I never had any issues. I decided to buy a clear one for my new iPhone 13 Pro Max as I wanted to see the new blue color. After using it for a few weeks the case especially around the frame has yellowed making it look horrible! Would recommend staying away from this clear case and going with the standard Symmetry Series case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2021
We're so sorry to see (literally) that your most recent OtterBox is singing the aesthetic blues. Our Otter engineers work diligently to keep such cosmetic complications at bay, and we're confident that a brand-new warranty replacement Symmetry Series+ Clear Case will be better able to keep your awesome iPhone looking sharp for the long haul!
You can set things in motion using the link below, or feel free to give our friendly, color-conscious Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy Holidays,
OtterBox Customer Service Team
You can set things in motion using the link below, or feel free to give our friendly, color-conscious Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Roger
Verified Purchase:Yes
I’ve been buy Otter Box for every upgrade since the IPHONE one. It has always protected my phone and I refuse to purchase any other brand. Thank you!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Orange not Red
on December 14, 2021
Posted by: OrangeHater
I bought this case because I thought it would be the same as advertised…The case is more orange than red. I checked the item number to make sure I ordered the right one and I did.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , December 16, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: 100424 W P
Verified Purchase:Yes
Clear otterbox protection, with mag safe "visible" ring (great to have), wishing the case had a some what higher lip ( like in the days of iphone X ) all in all this case ( so you know ), sits flush with the glass, making me feel Unprotected, I'll just be extra careful .. I have always trusted, and purchased ONLY OTTERBOX case ( from my first iphone 3g :)
Response from otterbox.comBy OtterBox, Customer Service Team, February 28, 2022
Awesome to know you've been sporting an OtterBox since way back in the days of that iPhone 3G! We're confident that your most recent Symmetry Series+ Case will provide the same great protection you've grown accustomed to in the past, but since you're feeling a bit uneasy, it might be worth adding one of our screen protectors to the mix.
Feel free to check out all of the options for your iPhone 13 Pro Max via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
Feel free to check out all of the options for your iPhone 13 Pro Max via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com