Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
31
4 Stars
3
3 Stars
5
2 Stars
5
1 Star
11
61%of customers recommend this product.
(
27 out of
44)
Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Customer Rating
2
Did not protect like it should have
on October 23, 2022
Posted by: GinaB
I bought this case after I dropped my phone and the back shattered. I figured it was because I had a cheap case on it. However, the exact same thing happened again last week, and the back, again, shattered. The case is also turning yellow.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2022
You're not wrong to have expected the very best in protection from the Otter brand, and we are very sorry to hear that your iPhone was still compromised during that drop despite using the Symmetry Series+ case.
Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will be up to the challenge of helping to limit such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risks.
Our warranty won't be able to help with device repairs or replacement, but we'd very much like to help get you set up with a new OtterBox to address the unusual and unsightly discoloration your current one has taken on. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will be up to the challenge of helping to limit such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risks.
Our warranty won't be able to help with device repairs or replacement, but we'd very much like to help get you set up with a new OtterBox to address the unusual and unsightly discoloration your current one has taken on. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Useless
on November 13, 2022
Posted by: TaClarke
I dropped my phone and this case did NOTHING to protect it. The whole back of my phone shattered. Absolutely will not purchase again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Your frustration is certainly understandable, and we are truly sorry to learn of the damage to the backside of your iPhone while you were using the Symmetry Series+ case.
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, there are still some unique dynamics that can occur with any given incident.
Our warranty won't be able to help with device repairs or replacement, but we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Every effort is genuinely made—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, but unfortunately, there are still some unique dynamics that can occur with any given incident.
Our warranty won't be able to help with device repairs or replacement, but we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Zero Protection
on January 7, 2023
Posted by: Josh2023
I've been a fan of the Symmetry series for years. I'm new to iPhones, and this was my first Symmetry for an iPhone. Phone was knocked off a 4' table, and the back shattered. The raised surface of the cameras was cracked and chipped despite the raised edges of the case. Zero protection...what a waste of money!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 11, 2023
Your frustration is, of course, understandable, and we are truly sorry to learn of the damage your iPhone sustained during that spill off the table while covered by the Symmetry Series+ case.
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Juju
Verified Purchase:Yes
First time I dropped my phone the back of my phone shattered
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
Oh no! We're very sorry to hear about your experience with the Symmetry Series+ case. Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your device. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Terrible
on February 11, 2023
Posted by: Adam
One drop from knee height and back of phone smashed. Not impressed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
Oh no! We're so sorry to hear about this, Adam. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kgdoll
Verified Purchase:Yes
Case discolors way too quickly, only had for a couple months and the edges are black.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear about your troubles with our Symmetry Series+ Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we always recommend using warm water and mild soap to wash our cases. We've also got a great warranty to help keep things looking sharp! bit.ly/OtterWarranty
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
2
would not recommend
on September 24, 2023
Posted by: Don Self
clear case turned yellow after using it about 2 mo. The case buttons parts are just plastic finish so the consistent friction will cause some damage to the surface of phone's volume and power buttons.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We are so sorry to hear that you have experienced a discoloration issue with your case. We have a great warranty and we would be more than happy to get you a brand new case to alleviate the issues you are experiencing with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: LawnKnome
Verified Purchase:Yes
Case came in on time and fit the phone perfectly. Very happy with the case so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com