Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
31
4 Stars
3
3 Stars
5
2 Stars
5
1 Star
11
61%of customers recommend this product.
(
27 out of
44)
Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 Pro Max / 12 Pro Max - In The Red
Posted by: Butterfly
Verified Purchase:Yes
Very pleased with it is nice dirty hard case to protect my phone and I love the color
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Becky65532
Verified Purchase:Yes
Very pretty case. Feels super durable and works well with MagSafe accessories. Feels very secure but I thought about giving 4 stars because it is very hard to remove. Currently using with the Pop Grip which is a MagSafe pop socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
By far the best case I’ve ever had. Fits perfect looks good, and it feels good
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LisaW
Verified Purchase:Yes
This case fits my phone perfectly, looks nice, and gives me confidence that IF (or when!) I drop my phone, it will be protected. I recommend this brand of case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
New case - slippery
on January 9, 2022
Posted by: njsurfer
Been an Otterbox user for years. New case feels oily on the back and I a worried it will slip out of my hand. Needs to be more rubbery to fell like I have a grip on the phone I just spent a lot of money on and want to protect
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2022
Thanks for the feedback on your recent time spent with the Symmetry Series+ Clear Antimicrobial case.
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
The difference in feel you've noticed would likely be related to the silver-based antimicrobial additive that’s integrated into the case. We do also make the original, non-antimicrobial version of the case, so perhaps that would be more to your liking. Feel free to take a closer look at that option via the link below, and definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13-pro-max/symmetry-series--clear-case-for-magsafe/77-83667.html#prefn1=featuresRefinements&prefv1=For+MagSafe&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Pretty but turns yellow quickly
on February 28, 2022
Posted by: Viking91
The case it self is pretty, I have the stardust version. Unfortunately the sides turn yellow pretty quickly, wish this wasn’t a problem over wise it would be 5 stars
Response from otterbox.comBy OtterBox, Customer Service Team, March 1, 2022
We can certainly appreciate how such discoloration at those edges would be cause to knock a few stars out of the Symmetry Series+ review sky. Fortunately, we've got a fantastic warranty that will help clear things up with a brand-new replacement that is sure to keep your iPhone looking out-of-this-world awesome for the long haul!
Feel free to launch the process by way of the link below, or give us a call at 1-855-688-7269 and we'll be glad to fire up the OtterBox boosters!
https://www.otterbox.com/en-us/warranty-claim
T-minus 3...2...1...
OtterBox Customer Service Team
Feel free to launch the process by way of the link below, or give us a call at 1-855-688-7269 and we'll be glad to fire up the OtterBox boosters!
https://www.otterbox.com/en-us/warranty-claim
T-minus 3...2...1...
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Dropped phone and it’s cracked- no warranty!
on November 19, 2022
Posted by: Jamielynn63
This is bogus! It is nice looking and I like that it is mag safe but they are doing nothing about my phone being cracked all over from one drop!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2022
Your frustration is, of course, understandable, and we are very sorry to hear of the damage your iPhone sustained while under the watch of the Symmetry Series+ case during that lone drop.
We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
As you noted, unfortunately, our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
As you noted, unfortunately, our warranty won't be able to help with device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Mommap9
Verified Purchase:Yes
I was hesitant about level of protection, but I’m very pleased with this case. Easily slides in and out of pockets. Charging with magsafe is easy. I have always had defender series cases and I have no regrets about changing to symmetry
I would recommend this to a friend!
Written by a customer while visiting otterbox.com