Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 - Wallflower
Average customer rating
3.9
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
22
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
5
69%of customers recommend this product.
(
20 out of
29)
Customer Reviews for OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 - Wallflower
Customer Rating
1
Do not purchase
on January 15, 2023
Posted by: Acelyn
Turns yellow after months and volume buttons stopped working.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 18, 2023
Overall discoloration and smooshed button covers are most definitely not what we had in mind for the Symmetry Series Clear case, and we're so sorry to see (literally) that yours in struggling so.
Fortunately, we've got a great warranty to help get things back on track with a brand-new replacement that is sure to stand the aesthetic and structural tests of time. Just ping our friendly Otters through the following link, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Fortunately, we've got a great warranty to help get things back on track with a brand-new replacement that is sure to stand the aesthetic and structural tests of time. Just ping our friendly Otters through the following link, and we'll be glad to get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: yur mom
Verified Purchase:Yes
the back of it peeled and they do not do a good job for returns
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We apologize that you have experienced an issue with your case. We have an amazing warranty would be happy to assist with this issue. Please give our CS Team a call at 1-855-688-7269 so we may help!
Written by a customer while visiting otterbox.com
Posted by: JenW
Verified Purchase:Yes
It was a good case, but the magsafe popsocket I bought to go with it didn't work. Sadly I need that so I'm no longer using the case. Bit of a waste.
Response from otterbox.comBy OtterBox, Customer Service Team, December 2, 2021
Unfortunately, this particular Symmetry Series Clear Case wasn't engineered to accommodate the use of Apple's MagSafe ecosystem, but we actually do make a similar one with a magnetic component that allows optimal attachment and charging with such accessories.
You can take a closer look right here on our website, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13/symmetry-series--clear-antimicrobial-case-for-magsafe/77-85644.html#prefn1=featuresRefinements&prefv1=Clear&start=1
Best,
OtterBox Customer Service Team
You can take a closer look right here on our website, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.otterbox.com/en-us/iphone-13/symmetry-series--clear-antimicrobial-case-for-magsafe/77-85644.html#prefn1=featuresRefinements&prefv1=Clear&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Treyday
Verified Purchase:Yes
I bought this case when i preordered the iPhone 13 . The case is stylist and sleek, i only buy otterbox for my phone because they are durable and always keep my phone new
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Diana
Verified Purchase:Yes
Such a great case!! Buttons perfectly align with my iPhone!! I love the floral pattern too…not too much; just perfect!! Thank you OtterBox!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Floral Doesn't Match the Pictures
on January 4, 2022
Posted by: goldfish42
I purchased the impressive floral design case for my new iphone 13 but the actual case doesn't look like the pictures. The colors are much darker and dull in real life. Disappointed and have to return as I don't like it nearly as much as I did the pictures online
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2022
We're so sorry to hear the Impressive Floral Graphic version of the Symmetry Series Clear case you recently received didn't match your expectations based on what you saw from the online images.
We actually put forth a great deal of effort to try and limit any confusion or disappointment when it comes to such things, but unfortunately, the vast range of device displays and their subsequent settings can prove quite the challenge when trying to get everyone to see the same thing.
Although you're not a fan of this case, perhaps something else in our lineup for your iPhone 13 that would better suit your taste. Please give our friendly Otters a call at 1-855-688-7269 with any product questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/iphone-13
Best,
OtterBox Customer Service Team
We actually put forth a great deal of effort to try and limit any confusion or disappointment when it comes to such things, but unfortunately, the vast range of device displays and their subsequent settings can prove quite the challenge when trying to get everyone to see the same thing.
Although you're not a fan of this case, perhaps something else in our lineup for your iPhone 13 that would better suit your taste. Please give our friendly Otters a call at 1-855-688-7269 with any product questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/iphone-13
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Sheila
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com