Customer reviews from otterbox.com
OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 - Wallflower
Average customer rating
3.9
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
22
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
5
69%of customers recommend this product.
(
20 out of
29)
Customer Reviews for OtterBox - Symmetry Antimicrobial Clear Case for Apple iPhone 13 - Wallflower
Posted by: cris
Verified Purchase:Yes
My order came quickly within 1-2 weeks. The case is sturdy ( I like the big bulky otter box cases) this time I wanted a clear one with a design so I opted for a thinner one. The designed is covered with a clear layer so it wont fade. I already have a scratch on mine and the design is intact. The edges in the front are rubber so face down it doesn’t slip but face up it glides all over the place. The camera square is raised enough so it wont touch the flat surface but I wish it would’ve been raise a bit more like my old case. It fits well on the phone and does not feel bulky. I love otterbox cases and once again i am satisfied with this one :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Turned yellow in less than a month
on December 16, 2021
Posted by: Jodi
I ordered this for my iPhone 13 less than a month ago and it’s already turning yellow. Tried to clean it with dish soap and alcohol and nothing had improved it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 17, 2021
Hi, Jodi!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bryan2021
Verified Purchase:Yes
I bought this case a few weeks ago and the case is no longer clear. The case is already yellowing. The case is definitely sturdy enough to protect from a fall, but disappointed in the fact that the case is yellowing so soon. I have cleaned the case and nothing has removed the yellowish hue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2021
You're not wrong to expect a longer aesthetic lifespan from the Symmetry Series Clear Case than a mere few weeks, and we're sorry that you've run into such cosmetic complications.
Since the cleaning you've attempted hasn't done the trick, let's take things from the top with a brand-new warranty replacement that most certainly will. You can set things in motion using the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Have a great day!
OtterBox Customer Service Team
Since the cleaning you've attempted hasn't done the trick, let's take things from the top with a brand-new warranty replacement that most certainly will. You can set things in motion using the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Have a great day!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sara P
Verified Purchase:Yes
OtterBox is my go-to for phone cases. I’m the person who is always dropping my phone. The cases crack over time, usually the corners, but they do the job of protecting the phone. I’ve *never* damaged my phones by dropping them.
This case is simple but sturdy, doesn’t feel bulky, and the design is fun.
This case is simple but sturdy, doesn’t feel bulky, and the design is fun.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rain
Verified Purchase:Yes
Otter box is the only case I trust with my phone's. I wish there were more Choices for the iPhone 13. I previously had the X with the Rad Mickey case, I loved that case so much I didn’t want to have to get a new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Christine
Verified Purchase:Yes
This is my fourth otter box case. I am a healthcare professional and rely on my phone always being with me. I have dropped numerous times and it has remained in perfect new looking condition. I will never use any other phone case and my other 5 family members use Otterbox cases too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AV2021
Verified Purchase:Yes
This is the second Symmetry clear case that I have bought for iPhones—X and now 13.
They protect the phone and screen from cracks, while also being attractive.
They protect the phone and screen from cracks, while also being attractive.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great protection but turns yellow
on November 14, 2022
Posted by: JML33
This case in particular does change color, however it 100% has protected my phone from falls. 5/5 for quality protection, 3/5 for not remaining the same color and for parts of the case becoming more loose. This case has lasted me several months.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Awesome to know the Symmetry Series case is taking care of business in terms of keeping your iPhone safe during those drops, but we totally get that you need your device to stay looking its very best while covered for safekeeping.
The discoloration of those outer edges shown in the pics definitely isn't helping the cosmetic cause, and we're sorry things have somehow become so dingy. But let's take it from the top with brand-new warranty replacement that is sure to stand the aesthetic test of time going forward. Just send word to our handy Otters through the following link, and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
The discoloration of those outer edges shown in the pics definitely isn't helping the cosmetic cause, and we're sorry things have somehow become so dingy. But let's take it from the top with brand-new warranty replacement that is sure to stand the aesthetic test of time going forward. Just send word to our handy Otters through the following link, and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com