Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - In The Red
Average customer rating
3.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
0
3 Stars
2
2 Stars
3
1 Star
2
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - In The Red
Posted by: TexanHula
Verified Purchase:Yes
Super easy to place on the phone, and very durable too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Doesn’t stay on my phone
on January 12, 2023
Posted by: Katherineeliz
I’ve used this same case for years before magsafe came out and it was very hard to take off of my phone. The corners never came undone but now that the magsafe has been added, I am constantly having to pop the corners of the case back onto my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 18, 2023
You're not wrong to expect the MagSafe-enabled version of the Symmetry Series case to stay properly in place atop your iPhone just like the ones you've used previously, and we're sorry that you've had a struggle at those corners.
Let's take it from the top with a brand-new warranty replacement that is sure to provide a secure fit for that trusted protection going forward. You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help cinch things down in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Let's take it from the top with a brand-new warranty replacement that is sure to provide a secure fit for that trusted protection going forward. You can set things in motion through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help cinch things down in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Decent case, iPhone 12 does not charge with Belkin
on February 1, 2023
Posted by: Peter
Decent case but pointless. iPhone 12 does not charge through this case with Belkin BoostCharge Pro (Brand New). I thought the entire point of the MagSafe was so that it would hold the phone and be able to charge it. Without the case the phone charges fine.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 2, 2023
Hey there! We're happy to hear the Symmetry Series+ Clear case has been providing some solid protection to your device so far. We apologize for any disappointment you've experienced while using this case with your wireless charger though. While we have thoroughly tested and confirmed this case will work seamlessly with any of our MagSafe chargers or accessories, we don't preform any third party testing and we're unable to guarantee the compatibility between our case and another company's charger. Give us a call at 1-855-688-7269 with any questions or if you'd like to chat about this a bit more.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Ellen
Verified Purchase:Yes
So far, so good. I bought it to go with the phone holder.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Magnets didn’t work
on July 31, 2023
Posted by: Hector109
The magsafe magnets fell off and the exterior of the case started yellowing
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 1, 2023
Hello! We are sorry to hear that you experienced yellowing of the case and the MagSafe components dislodged over time. We have an amazing warranty for situations such as these. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
5
prezzo eccessivo, ma conigliatissima
on December 5, 2023
Posted by: Giuseppe
la custodia è di ottima qualità e mi ha protetto perfettamente il telefono da pericolose cadute
Written by a customer while visiting otterbox.com
Posted by: Kim E
Verified Purchase:Yes
The case I received was without magnet. I accidentally dropped phone and the shield cracked and two shards in my thumb. Never before have I had problems with the cases. I trusted Otterbox. Now I do not.
Response from otterbox.comBy Customer Service, March 11, 2024
Hi Kim! We’re so sorry to hear your case did not contain the MagSafe magnet! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! We also have a chat option available on our website if that is more convenient.
Written by a customer while visiting otterbox.com