Customer reviews from otterbox.com
OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - In The Red
Average customer rating
3.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
0
3 Stars
2
2 Stars
3
1 Star
2
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for OtterBox - Symmetry Plus Antimicrobial MagSafe Case for Apple iPhone 13 - In The Red
Customer Rating
3
Yellowing Case after 2 months
on February 23, 2022
Posted by: ashley
I bought this case with my brand new phone on 12/31/21, and a couple days ago (2/20/22) I noticed the rim closest to the screen is already darkening and turning yellowish gray. I am confused because this case is supposed to be antimocrobial. I tried cleaning it and no dirt or residue came off. Kinda stinks that my case is less than two months old and it’s already not as pretty anymore.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, February 24, 2022
Hey, Ashley!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Doesn’t work with mag charger
on December 27, 2021
Posted by: Tasha
I got this case specifically for the mag charging feature and it doesn’t work. It doesn’t work in my car on its wireless pad or on my wireless charging pad at home. Very disappointing to have to take my phone out of the case every night.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2021
We're sorry to hear you're having such trouble with wireless charging while using the Symmetry Series+ Case. Are those charging pads you mentioned specifically made for MagSafe? That internal magnetic ring configuration of the iPhone (and the case) will definitely provide the best performance when paired with chargers that were designed to target that area.
Feel free to give us a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Feel free to give us a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MooMoo
Verified Purchase:Yes
Does what’s described. Works as expected. Four stars. You can probably find something cheaper but this is great. Yep. Now, I’m gonna give it five stars.
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointing
on March 15, 2023
Posted by: Ricki
This is the worst Otterbox case I have bought to date. Within a week, I had cracks in the screen cover in two corners of my phone. In less than two weeks, the soft shell bulged around the side buttons on both sides and does not shrink back. It comes apart at the bottom frequently and is difficult to put back together. My other Otterbox covers lasted for years, but this one didn’t even make two weeks. It costs too much to perform this poorly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 20, 2023
Oh no! We're so sorry to learn about your discouraging experience with the Symmetry Series+ Clear case. We understand that you expect more longevity out of your OtterBox. We'd like to see what we can do to make things right by you. Please give our CS team a call at 1-855-688-7269 and they'd be more than happy to go over your warranty replacement options with you.
Kindly.
OtterBox Customer Support
Kindly.
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
My Case withstood a high impact accident
on August 14, 2023
Posted by: Nate0212
I was in a high impact accident and my phone went flying off the phone mount in my car due to the impact of the accident. My phone came out of that accident unscathed only a few scratches to the case. Truly the best case I ever bought.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vicky
Verified Purchase:Yes
Bought 2 cases for our new iPhone 13. Love that the plastic is clear so the blue & red of our phones show through. It feels great in our hands. Buttons fit perfectly into formed slots. I don’t have a mag charger for our phones yet so I can’t grade on the mag charging design specifically on this phone. The packaging the case comes in assures you the product will not be damaged on delivery. Definitely would recommend this purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Showmeskow
Verified Purchase:Yes
I should have bought the case before I bought the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I've been a fan of Otterbox for years, and appreciate how much more easier they are to install versus the previous versions. I try to be careful with my phone at all times, but the few occasions I've let it slip out of my hands, I know everything will be OK with the otterbox case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com