Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro - Rock Skip Way
Average customer rating
4.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
65
4 Stars
7
3 Stars
6
2 Stars
4
1 Star
4
82%of customers recommend this product.
(
56 out of
68)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro - Rock Skip Way
Customer Rating
1
Does not fit over the large cameras
on September 26, 2021
Posted by: Cole
Everything lined up perfectly on this but the opening for the cameras on the back is sized for the iPhone 12 Pro and the 13 pro has much larger camer lenses so the case covers half of the bottom. Seems like an extremely big oversight.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 28, 2021
Hi, Cole!
We're sorry to hear about your frustration with your Commuter Series case! It's definitely odd to hear that your case wasn't fitting properly. If that was ordered from us, we'd be more than happy to get you a replacement case. If you bought it from a different retailer, it sounds like an iPhone 12 case may have made it out to you. Keep in mind, your case packaging would currently be labeled iPhone 2021 Large Pro. If that was ordered from us, or it is labeled correctly for the device you have, please call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Commuter Series case! It's definitely odd to hear that your case wasn't fitting properly. If that was ordered from us, we'd be more than happy to get you a replacement case. If you bought it from a different retailer, it sounds like an iPhone 12 case may have made it out to you. Keep in mind, your case packaging would currently be labeled iPhone 2021 Large Pro. If that was ordered from us, or it is labeled correctly for the device you have, please call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Total crap mag safe compatibility is almost fraud
on October 13, 2021
Posted by: Mattbdbz
I bought this case to day specifically because it said compatible with MagSafe charging. So I also bought a MagSafe charger and a MagSafe pop. To my surprise there are no additional magnets in this case. To get the phone to charge on a mag safe charger you need to precariously balance it on the charger. If your expecting to charge you phone with a MagSafe charger. Good luck. It could work but not worth the effort!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2021
We appreciate the candid feedback and are very sorry that you felt misled about the lack of complete compatibility between the Commuter Series Case and Apple's MagSafe technology. Although the case will allow for a charge to pass from the MagSafe charger to the iPhone, you are correct that this particular model does not allow for a magnetic "locking' connection to be made.
If it helps to provide a better experience going forward, we do make several different cases that were specifically designed for use with MagSafe. You can take a closer look at those options right here on our website, and please give us a call at 1-855-688-7269 with any questions and we'll always be happy to help.
https://www.otterbox.com/en-us/iphone-13-pro?prefn1=featuresRefinements&prefv1=For%20MagSafe
Kindly,
OtterBox Customer Service Team
If it helps to provide a better experience going forward, we do make several different cases that were specifically designed for use with MagSafe. You can take a closer look at those options right here on our website, and please give us a call at 1-855-688-7269 with any questions and we'll always be happy to help.
https://www.otterbox.com/en-us/iphone-13-pro?prefn1=featuresRefinements&prefv1=For%20MagSafe
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
It’s ok
on October 12, 2021
Posted by: CTTommy
Doesn’t stay together around the camera. The plastic pulls away from the rubber.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2021
We're sorry to hear your new Commuter Series Case is having some camera area complications, but not to worry—we are on the case! Just give our handy Otters a call at 1-855-688-7269 and we'll be glad to help cinch things down with a brand-new warranty replacement that is sure to provide a secure fit for the long haul!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: indic
Verified Purchase:Yes
The hard shell has a circle protrusion that goes into a hole of the silicone shell. This means you can’t put a magnet there to permit mounting.
The silicone shell at the charger is terribly toleranced. It’s loose when mated, yet my other otter box cases do not have this problem.
Pathetic
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 29, 2021
Thanks for the feedback on your recent experience with the Commuter Series Case for iPhone 13 Pro. Although we don't specifically engineer our cases to be able to accommodate the addition of a magnetic accessory, our Symmetry Series Case doesn't have that spot in the center that's hanging you up so that might be worth checking out.
In the meantime, we're including a handy link for you to get things started on a return of the case that isn't quite working out for your needs.
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
In the meantime, we're including a handy link for you to get things started on a return of the case that isn't quite working out for your needs.
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Pros and cons
on October 5, 2021
Posted by: Travis
Great case. Great feel. However, it does not work with wireless chargers.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 7, 2021
Hi, Travis!
We're sorry to hear about your frustrations with your Commuter Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustrations with your Commuter Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RetMag
Verified Purchase:Yes
I have consistently purchased Otterbox cases due to the quality and price. They are great protection for iPhones and iPads.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Wonderful
on January 4, 2022
Posted by: Suebunny64
from Hawthorne
Gender:Female
[This review was collected as part of a promotion.] I got this case for my husbanda new phone. He is very rough with his things and this helped keep his phone safe and the screen unbroken. Definitely happy to have it especially with the number if times he has broken his previous phones
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com