Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(512 Reviews)
Rating breakdown 512 reviews
5 Stars
349
4 Stars
76
3 Stars
35
2 Stars
24
1 Star
28
87%of customers recommend this product.
(
397 out of
455)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Posted by: Luigi
Verified Purchase:Yes
The frame is a hard plastic and is rather heavy but otherwise decent
Response from otterbox.comBy Customer Service, December 1, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: kiprian
Verified Purchase:Yes
This case is a replacement for an Otterbox case I purchased in 2020. After use every day that case had finally succumbed, the rubber switch and port covers came off, and the cover over the on-switch was problematic. This new case is a different, slimmer design which does not cover the face. This means that the phone is far more touch sensitive than I'm used to! I think I prefer the design that protects the face but...we'll see.
Written by a customer while visiting otterbox.com
Posted by: Gina
Verified Purchase:Yes
Nice quality, sturdy , fits nicely in my hand with no slipping. I recommend this product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The phone cover is strong and protected the phone perfectly when I dropped it (already). Only gripe is minimal. The rubber cover over the port isn't necessary for me, but not a big deal, considering that I only charge the phone once a day.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JimA
Verified Purchase:Yes
Really nice and solid. The only problem is that it no longer works with my magnetic stand anymore. I have to take it out of the case to charge
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Toot
Verified Purchase:Yes
Durable. Beautiful mauve color and protection against beaksbility
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike R
Verified Purchase:Yes
Nice case, but it is a little large for my 12 pro max, which is what I ordered for. The volume buttons don’t match perfectly
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 12, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Reneago
Verified Purchase:Yes
There wasn’t a screen protector in the box with the case. The box showed the case with the plastic screen cover, but it was missing. I had to order one to fit the iPhone separately. That was a little disappointing!
No, I would not recommend this to a friend.
Response from otterbox.comBy Web Review, February 5, 2026
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com