Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Posted by: DWMoreau
Verified Purchase:Yes
Quality made protective case and probably one of the most courageous customer service departments in the USA! Never have disappointed with any my purchases! The Alpha Glass is, in my opinion, is the best screen protector on the market!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bobby
Verified Purchase:Yes
wrong size doesn't fit my phone wrong size doesn't fit my phone wrong size doesn't fit my phone
Response from otterbox.comBy Customer Service, January 2, 2024
Hello! We apologize that an incorrect case arrived. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Would Not Buy Again
on December 29, 2023
Posted by: liamw
My parents got it for me for Christmas to replace my Defender Series cause the dog got it a few times. I dropped it from counter height and the screen cracked all over. Also, it’s really hard to plug it in with the plastic part on. But, it is slim.
Cons: not very protective, hard to plug in with the plastic part on
Pros: slim
Cons: not very protective, hard to plug in with the plastic part on
Pros: slim
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
Disappointed it didn’t come with a screen protector. Would not purchase again.
Response from otterbox.comBy Customer Service, January 16, 2024
Hello Karen! Our Commuter Series case has always been a screenless option. For your device, we still manufacture the Defender Series case with a built in screen. If we may assist with any questions or issues, please do not hesitate to reach out to our Customer Service Team, as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Castorag
Verified Purchase:Yes
The big problem here is that the slot in the case doesn’t allow room to put the charging cable in place, so I had to take the case off. I’m going to have to cut the slot bigger.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 17, 2024
Hello! We are so sorry you are experiencing issues with charging with the Commuter Series case on your device. We design the cases to accommodate both our charging cords and charging cords designed by the device manufacturer. If our Customer Service Team may assist, please do not hesitate to give us a call or reach out via chat as we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
3
not the best
on January 30, 2024
Posted by: nikolas
it’s a nice case i like it but everytime my phone is dropped it comes off my phone and my screen protector gets damaged. I’ve had several different otterbox cases and they offer a lot more protection and don’t come off as easily. 3 stars because it is a good brand but this case probably is just not the best option.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 31, 2024
Hello, Nikolas! We are so sorry to hear that your case is coming off of your device when you have device drop events. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation via warranty replacement of your case!
Written by a customer while visiting otterbox.com
Posted by: T Bosco
Verified Purchase:Yes
Pro Max Defender provides superb device protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sally
Verified Purchase:Yes
I’m getting older and I needed a more sturdy case to protect my phone. The OtterBox has worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com