Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(512 Reviews)
Rating breakdown 512 reviews
5 Stars
349
4 Stars
76
3 Stars
35
2 Stars
24
1 Star
28
87%of customers recommend this product.
(
397 out of
455)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Posted by: Anonymous
Verified Purchase:Yes
I couldn’t get it on. It was way to tight. Otter boxes are better when the are stored like a Lego case, not slipped on like a sleeve. If you find it at the store and can get it on, sure, but don’t get it online. This is especially true if you were planning to have it replace your current slip on case.
Very annoying to get on. Ok design wise. Must test IN STORE before purchase.
Very annoying to get on. Ok design wise. Must test IN STORE before purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 18, 2022
We're sorry you had such trouble installing your iPhone into the Commuter Series Case. Were you ultimately able to get everything situated correctly? If you're in need of any Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Good Case
on July 29, 2022
Posted by: Kac218
I like the Commuter Case, but the only thing I have an issue with is, the fact that it doesn't want to seal around the power button. It is really loose.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BG2022
Verified Purchase:Yes
Fits so well it’s tricky to take off or put on. But love the look of it. Nice to hold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Its good
on December 17, 2022
Posted by: James
Its the only case i've had for my phone (SE 2) the port cover broke pretty quick and its pretty bulky put i've dropped that thing tons of times, no breaks or chips except on concrete (little scratches on the plastic.)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steven
Verified Purchase:Yes
Case works great, no hassle and perfect fit for my daughter.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love Otter Box cases. They are the most durable phone cases on the market. And they have bunch of pretty colors too. You can create your own case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeremy S
Verified Purchase:Yes
I have had the commuter series case for every iPhone I’ve had for years. It’s hands down my favorite. It didn’t seem to be available right away for the 13 Pro Max. So when I saw it I grabbed it. It’s exactly what you’d expect if you’ve ever had a commuter series case. But I didn’t read the fine print and found that it is not MagSafe compatible. I’m bummed because I’ve already bought into the MagSafe ecosystem. Now to use it I have to take the case off. I’m back on the search for the perfect MagSafe compatible case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2023
It's great to know the Commuter Series case has been your go-to throughout the years and different devices, and we're sorry to have disappointed you with its lack of complete compatibility with Apple's MagSafe ecosystem.
Although this model doesn't have any internal magnets to help facilitate a "locking" connection, we do make several others to meet this need, all of which you can check out through the following link. And definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
MagSafe-enabled cases for iPhone 13 Pro Max:
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=shortFeaturesDescription&prefv1=MagSafe
Best,
OtterBox Customer Support
Although this model doesn't have any internal magnets to help facilitate a "locking" connection, we do make several others to meet this need, all of which you can check out through the following link. And definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
MagSafe-enabled cases for iPhone 13 Pro Max:
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=shortFeaturesDescription&prefv1=MagSafe
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Not nearly as protective as the defender series. No cover over phone screen.
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2023
Hi there! Sorry for any disappointment you've experienced with the Commuter Series case. You're correct in saying this case doesn't feature a built-in screen protector, but we ensure this case is seamlessly compatible with any of our trusted screen protectors for those who want that next level protection. The Commuter Series is our two-piece case as opposed to the Defender Series' three-piece makeup. If you're unhappy with this case and it's still within the 30-day return window, we'd be happy to set up that return for you and help you get a case ordered that's more to your liking. Just give our Otters a call at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com