Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4 out of 5
4.4
(492 Reviews)
Open Ratings Snapshot
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product. 
(
387 out of 443
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
2 out of 5
2
Incomplete Information
on May 7, 2021
Posted by: Falcon
Verified Purchase:Yes
I had to return this item because it would not fit any of the holsters offered by otter box. If you don’t need a holster this is a good product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hey Falcon,

We're sorry to hear this. Just to confirm, were you using a holster from the Defender Series or the Encased uniVERSE Belt Clip Holster? The holster from the Defender won't work with the Commuter Series, but the Encased belt clip will! Please give us a ring at 1-855-688-7269 for further troubleshooting or assistance!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excellent product
on May 18, 2021
Posted by: Stan
Verified Purchase:Yes
I feel secure knowing that my phone is safely encased in its protective Otterbox. I am glad that I purchased it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good support but I wed to upgrade
on May 23, 2021
Posted by: Bob1709
Verified Purchase:Yes
I bought a month ago and have had glass replaced due to drops. I should have purchased the beefier model as computer doesn’t do as well whe phone dropped
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love this case
on May 24, 2021
Posted by: FunNSun
Verified Purchase:Yes
I bought this phone case about a month ago and love it so far. The color is beautiful (turquoise), and I love that it is skinny enough to fit in my pocket! I’ve dropped my phone a few times and the case has protected it well! So far so good!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
difficult to plug in the charging cord. comes off
on May 24, 2021
Posted by: Fed up with marketting
Verified Purchase:Yes
Why would you be dictating rave reviews: it is unethical and probably counterproductive
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great phone case
on May 25, 2021
Posted by: jase23
Verified Purchase:Yes
l bought this phone case a month ago and it is the best ever.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
excellent phone case
on May 29, 2021
Posted by: jef m
Verified Purchase:Yes
feel very confident that this case will protect my new phone for the life of the phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Tight Case
on June 10, 2021
Posted by: Sandy
Verified Purchase:Yes
First it was very difficult to get on, second once both pieces were on the charger would no longer fit from the thickness. Recently ordered a different one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 11, 2021
Hi, Sandy!

We're sorry to hear about your Commuter Series case troubles. Perhaps you were using a third party charger? We'd like to learn more about your situation and help in any way we can. Please give us a call at 1-855-688-7269 and we'd be more than happy to chat further about this.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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