Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
345
4 Stars
76
3 Stars
33
2 Stars
24
1 Star
28
87%of customers recommend this product.
(
393 out of
450)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
5
Good As Always
on January 26, 2022
Posted by: shelb21
I’ve been buying Otterbox cases for years. This one is just as good as the other ones I’ve bought. I like that they have the little tab over the charging port in case your phone gets wet
Written by a customer while visiting otterbox.com
Posted by: Ally
Verified Purchase:Yes
The charging port cover has broken and I just received this case for Christmas. This is the second time this has happened.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 15, 2023
Yikes! We're so sorry to learn about the damage taken on by your Commuter Series case. We totally get how that can be a bit frustrating, especially if you've had trouble with that exact piece in the past. Unfortunately, that charging port door can wear a bit due to its constant opening and closing, but no need to worry! We have a fantastic product warranty in place to keep you covered when things go sideways like this. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to get the ball rolling on a replacement case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Cheyscales
Verified Purchase:Yes
The bottom by the charging port is already broken and I haven’t even had it an entire month
Response from otterbox.comBy OtterBox, Customer Service Support, March 6, 2023
Oh no! We're so sorry to see your Commuter Series case has taken on some damage so soon after purchase. We understand that can be a discouraging experience. The good news is we have our fantastic product warranty in place for when things go sideways like this. Just use the link below to get the ball rolling on a replacement or feel free to give our friendly Otters a ring at 1-855-688-7269 for any additional help.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
A bit disappointed
on February 4, 2024
Posted by: Lily1240
I have had this phone case twice now. The first time, the top part of it cracked and a piece broke off after around a year, but I continued to use it for awhile. I decided to go with the same style case but different colour for my next case,
and less than 5 months later, the same sort of thing happened. I guess it served its purpose and protected my phone, as there is no damage to it. It’s still quite disappointing though. Side note, I don’t drop my phone often
and less than 5 months later, the same sort of thing happened. I guess it served its purpose and protected my phone, as there is no damage to it. It’s still quite disappointing though. Side note, I don’t drop my phone often
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear that your Commuter Series case broke. Please reach out to our CS Team by phone or via chat, and we are happy to help with another warranty replacement!
Written by a customer while visiting otterbox.com
Customer Rating
5
A Great Case and a Great Staff at Otter
on September 16, 2016
Posted by: Jay121
We are a family who uses the Otter cases. Our commuter cases with phone have been dropped, kicked and had them dance off our shoes. And yes, all our phones still work, so thank you Otter!!
Note we all have screen savers too!
Note we all have screen savers too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: moneil
Verified Purchase:Yes
I bought this for my iPhone 7. I like it because it is slim while still offering great protection. I like the cover for the charging port, because I've had issues with pocket lint getting in there and not being able to charge my phone. I also purchased this because of the ability to see the apple logo (which is dumb I know). The only issue I have with the case is that it seems the logo is slightly not centered in the otterbox cutout
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: A grown up
Verified Purchase:Yes
The case feels more solid than the one for my iPhone 6. Love the edge lip on the back and the texture on the sides. Much easier to hold without feeling like it's going to slip out of my hand. Perfect!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dominic1978
Verified Purchase:Yes
Otter Box has successfully protected three phones for me over a six year period! My cases take a beating but my phone has been safe inside every time. I have never had to replace a phone or screen due to physical damage. Better than any insurance plan I have seen!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com