Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4 out of 5
4.4
(506 Reviews)
Open Ratings Snapshot
Rating breakdown 506 reviews
5 Stars
345
4 Stars
76
3 Stars
33
2 Stars
24
1 Star
28
87%of customers recommend this product. 
(
393 out of 450
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
1 out of 5
1
on February 16, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Use to love the Commuter case
on October 10, 2017
Posted by: Mary9799
Verified Purchase:Yes
Don’t recommend a OtterBox commuter. This use to be my favorite phone case but the materials used to make this has changed - it’s a different outside case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2017
Hi Mary9799!

Our deepest apologies about any confusion caused by our iPhone Commuter case! The material for the outer shell has always been made of a polycarbonate plastic, so we're curious as to what kind of outer texture you're used to. Regardless, our detective Otters are ready to get to the bottom of this! Please don't hesitate to contact them at 1-855-688-7269, and they'll solve this mystery in no time!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Good Otterbox iPhone 7 Case..
on September 21, 2021
Posted by: AyoBASIK
Bought this Otterbox iPhone 7Case commuter around 2-3 weeks ago.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 23, 2021
Hi there!

We're glad to hear that you're liking your Commuter Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Never got anything.
on October 8, 2019
Posted by: Rkeyser
Verified Purchase:Yes
I bought this case and it came in the box.... there was no case. Just the box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hey Rkeyser,

Oh no! That's so strange. We assure you this is anything but normal. Give us a call at 1-855-688-7269 and we'll have that case to your doorstep in practically no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Worth the price
on October 28, 2016
Posted by: Wen dao
Verified Purchase:Yes
I didn't read details about this case carefully, they have scratche protection, I just thought it is for screen. However, it's for sides and back of iPhone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Otter box commuter
on April 4, 2018
Posted by: Anne 56
Verified Purchase:Yes
I am not too sure about this purchase I need the phone screen protected I
Probably should have got the Polk dots that I bought for my daughter this one has no screen protection
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 5, 2018
Hey Anne 56,

We apologize about any miscommunication pertaining to the screenless style of the Commuter series! True, the Commuter case does not typically come with any sort of built-in screen protection, but not to worry - if you love the case and just need a little extra peace of mind, we do offer a tempered glass solution. Please feel welcome to check out our Alpha Glass by following the link below, and if you have any additional questions, just give our expert Otters a ring at 1-855-688-7269!

https://www.otterbox.com/en-us/iphone-8-7-6s-6/alpha-glass-screen-protector/apl38-iph16.html#start=1

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
on March 4, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not Waterproof
on June 14, 2023
Posted by: Shirley
Verified Purchase:Yes
When I ordered this Otterbox, I wasn’t careful to check that it was waterproof. For some reason, I was thinking all Otterboxes were waterproof. As soon as it arrived and I opened the box, I realized my mistake.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 16, 2023
We apologize for any confusion you might have had with the Commuter Series case for your iPhone SE/8/7, but you're correct in saying this case is not waterproof. When shopping on our website, you can always be sure of what each case offers by looking under the "Features" tab on the product page.

We don't have any waterproof cases available for your device at this time, but if you're looking for something a bit more rugged, we'd recommend checking out our fan-favorite Defender Series case which does include a built-in screen protector. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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