Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Posted by: Raquel
Verified Purchase:Yes
I got this OtterBox a couple weeks ago. It’s a really cute case but it has started to turn blue just from being put into the back pocket of my jeans occasionally. We’ve tried a few different methods to try to get the denim color off of the pink rubber but nothing works. I wish I would’ve gotten a different color and may be a different case. I didn’t realize the commuter series no longer has a screen guard. So with all that in mind I do not think this case is worth the cost.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 14, 2019
Hi, Raquel!
We're sorry to hear your case has stained from going in and out of your pocket.
We'd simply suggest removing the phone and washing your case with warm water and mild soap! If that doesn't do the trick, simply give us a call at 1-855-688-7269 and we'll be happy to help with a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear your case has stained from going in and out of your pocket.
We'd simply suggest removing the phone and washing your case with warm water and mild soap! If that doesn't do the trick, simply give us a call at 1-855-688-7269 and we'll be happy to help with a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bonna
Verified Purchase:Yes
I got this so I would not get dust and dirt in the plug hole. I wish the speaker/ microphone holes were protected too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BOB44
Verified Purchase:Yes
This is the 2ND try at getting a new case for my iPhone SE!!! Wrong case again. Gave last case to my grandson, re-orded and after 12 days in transit. I am more than dissapointed!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 9, 2020
Hi, Bob!
We're sorry to hear about any frustration with you recent orders! Keep in mind, this case is for the iPhone SE (2nd Gen), so it will not be compatible with the 1st Gen SE. If you do have the First Generation, take a look at our case options here: https://www.otterbox.com/en-us/iphone-se
For any help determining which iPhone SE you have, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with you recent orders! Keep in mind, this case is for the iPhone SE (2nd Gen), so it will not be compatible with the 1st Gen SE. If you do have the First Generation, take a look at our case options here: https://www.otterbox.com/en-us/iphone-se
For any help determining which iPhone SE you have, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: emma3
Verified Purchase:Yes
i bought it two weeks ago and when it got here a few days ago i went to take it off yesterday and the plastic part snapped off so the top of the phone isn’t protected at all now
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 11, 2020
Hey, Emma!
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Slmh
Verified Purchase:Yes
Replaced my old case with broken corners from high fall. Like the slim lines but sturdy design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: papa
Verified Purchase:Yes
got the otter box for the apple se 2020 and it fits perfectly. read reviews online and was happy w/ my purchase. case went on easily and price was right. most of all like the philosophy of the company - do well for others. thank you!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mikie
Verified Purchase:Yes
I bought this Otterbox case for my girlfriend who just bought a new iPhone SE. She loves her Otterbox case !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: llllll
Verified Purchase:Yes
The otter did not fit my iPhone 7. I returned it. ....................................................................................................
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com