Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4 out of 5
4.4
(506 Reviews)
Open Ratings Snapshot
Rating breakdown 506 reviews
5 Stars
345
4 Stars
76
3 Stars
33
2 Stars
24
1 Star
28
87%of customers recommend this product. 
(
393 out of 450
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
2 out of 5
2
Less than I expected
on June 21, 2020
Posted by: BCDE
Verified Purchase:Yes
I had expected that the case would have included a screen saver. It did not. The box the case was in appeared to have been open. It was disappointing. It was not S good as a previous Otter box I had.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 24, 2020
Hi BCDE.

We're sorry for any confusion! The Commuter Series case has never come with any sort of built-in screen protection. If you're looking for a more all-enclosed case, feel free to check out our Defender Series case below.

bit.ly/i8i7iSEDef

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
No more screen protector
on September 23, 2016
Posted by: Baconbit
Verified Purchase:Yes
The last 4 commuter cases I have had came with screen protectors. The iPhone 7 commuter does not.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hey Baconbit,

We are sorry that we do not include a basic screen protector with the Commuter case for the iPhone 7. We made this modification so that we could better align our products. Below is a link for the Alpha Glass screen protector which will work impeccably with the Commuter and offer excellent protection.

http://www.otterbox.com/en-us/iphone-7/alpha-glass-screen-protector/apl38-iph16.html

As always, if you have any OtterBox questions please do not hesitate to give our helpful Otters a call at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love it!
on October 17, 2017
Posted by: Megs
Verified Purchase:Yes
I bought this case before I had my phone but I loved the colors and slimness of the case. It’s not big and bulky. The only thing I wish it had was a built in screen protector but I just bought a glass one and problem solved.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good Product
on November 25, 2017
Posted by: sngldad6
Verified Purchase:Yes
I bought this for my son and he had dropped his phone twice already and there was no damage to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Disappointing
on December 27, 2017
Posted by: Mother of a teen
Verified Purchase:Yes
Purchased this for my 13 year old son for his new iPhone. It is definitely not made for a teen, no real protection for the screen. It is also slim and slippery, making it easy to slip out of your hand. Returned it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2017
Hey there!

We certainly understand why you would be looking for a case that is also teenager-proof, and we apologize that the Commuter case just didn't do the trick! We might suggest taking a look at the Defender series, which has a built-in screen protector, as well as a couple of extra layers to ensure maximum protection. Feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!

https://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-case/apl2-iph16.html#start=2

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Ok purchase
on March 9, 2018
Posted by: Tuck
Verified Purchase:Yes
Case is really cute however it gets really dirty fast. Wish it didn’t then it would be BOMB
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 10, 2018
Hey Tuck,

We think our cases are pretty "bomb," and we apologize that your current one isn't reflecting that quality! Please feel free to call our tidy Otters at 1-855-688-7269, and they'll clean things up with a simple warranty replacement. We'll get you back on track to epic protection right away!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
A jewel of a case
on April 17, 2018
Posted by: MickeyD
Verified Purchase:Yes
I dropped my phone twice since my new case arrived. No problem!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
iPhone case
on October 14, 2018
Posted by: ridenour36
Verified Purchase:Yes
I am happy I bought the commuter series. I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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