Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
5
Updated Review
on March 4, 2017
Posted by: NE145876
I had gotten the pink slip cover as I had gotten the all pink case as mentioned in me previous review. Well the discoloring of it does not come off, I tried soap and water but that doesn't work. I keep my phone in my pocket and I wear a lot of black pants from work so I'm sure that's the cause of the discoloration and the case just looks dingy. So I used the warrant to get a black slip cover because over its a good case, I just wouldn't recommend a light color slip cover
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Accessories don’t fit
on July 12, 2021
Posted by: Chynna
Purchased this case for my new SE 2nd gen. Apple accessories do not fit.
The phone comes with the Apple lightening cable. It will not fit with the case on. Also the Apple thumb drive does not fit with the case on. Strike 2. Purchased a NiteIze phone hitch. Guess what. You got it, doesn’t fit. 3 strikes & you’re out!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 16, 2021
Hi there!
We're sorry to hear about your frustration with your Commuter Series case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. While we try to ensure our cases are compatible with a plethora of third-party products, we can't guarantee compatibility with everything on the market. Having said that, your case should absolutely work with the cable that came with your device. Feel free to call us at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Commuter Series case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. While we try to ensure our cases are compatible with a plethora of third-party products, we can't guarantee compatibility with everything on the market. Having said that, your case should absolutely work with the cable that came with your device. Feel free to call us at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
This case is a leftover from iPhone 7/8. The back apple logo is covered by the case. The description says iphone se 2020.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 15, 2020
Hi there.
We're sorry for any disappointment with your Commuter Series case. We try to ensure that the details about that vanity window not displaying the Apple Logo on the new iPhone SE were as apparent as possible on the website. We'll be sure to pass your feedback along. Keep in mind, that is a purely cosmetic issue, so you shouldn't see any reduction in the protective qualities of that case.
Best,
OtterBox Customer Service Team
We're sorry for any disappointment with your Commuter Series case. We try to ensure that the details about that vanity window not displaying the Apple Logo on the new iPhone SE were as apparent as possible on the website. We'll be sure to pass your feedback along. Keep in mind, that is a purely cosmetic issue, so you shouldn't see any reduction in the protective qualities of that case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Irene
Verified Purchase:Yes
This is my second commuter. I drop my phone often so this is a wise investment in order to protect the corners and absorb some of the shock. I love the color, a muted pink called Ballet something. The fit is extremely tight which makes it hard to remove and put back on but this will probably give a little more with time. One annoyance to me is that I have to remove the outer shell in order to mount it on the adapter on my Bose dock station. I wish the flap and space on the case were large enough to accommodate attaching to this adapter without having to remove the outer shell of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Teezi
Verified Purchase:Yes
Fits well, easy to put on. The only draw back is that the case does get dirty fast.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pedalphoner
Verified Purchase:Yes
I've used the Commuter the last few years and found it a good balance between protection and not being obtrusive. I got another one for my iPhone 13 Pro Max, but found myself regretting it only for the fact it is not MagSafe compatible. That's very unfortunate when lots of other Otterbox cases are. So I got a Symmetry case that is but yearn for the Commuter.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2021
We're sorry to disappoint with the Commuter Series Case for iPhone 13 Pro Max in terms of it not having been specifically updated to accommodate Apple's MagSafe accessory ecosystem. We have a number of options for that sort of thing, so we decided to leave this one as it originally was.
Hopefully you'll find the Symmetry Series+ MagSafe a suitable replacement for solid streamlined protection!
Cheers,
OtterBox Customer Service Team
Hopefully you'll find the Symmetry Series+ MagSafe a suitable replacement for solid streamlined protection!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Ok case but does not allow for wireless charging
on November 13, 2021
Posted by: Krow
I purchased and received my case for the iPhone pro max commuter series. This case does not allow me to charge wirelessly. The magnet does not connect and I must hold it myself in just the right spot for it to work. What a pain!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2021
Hi there!
We're sorry to hear about any confusion with your recent Commuter Series purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent Commuter Series purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Amanda
Verified Purchase:Yes
Great protection for your phone, but too smooth. I know that probably sounds odd, but it’s almost like the plastic is slippery. I can’t rest it on things due to it slipping and sliding everywhere. It needs some sort of rubber gripping. I wouldn’t buy it again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hi there Amanda! While we are thrilled to hear that you know you can trust us with the protection of your device, we are sorry to hear about your texture troubles! We are always looking for ways to improve our cases, so we greatly appreciate your feedback. If there is anything else that we can do to help, give us a ring at 1-855-688-7269!
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com