Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Posted by: No name xxx xxx
Verified Purchase:Yes
I certainly love it. However, it was very hard to put on.
Written by a customer while visiting otterbox.com
Posted by: Frank
Verified Purchase:Yes
My first Otter Box was 10 years old, dropped, kicked and left on the roof of my car - bounced by the side of the road… and protected my iPhone! Replaced by a new Otter Box this summer - a great protected, heavier protection on the all sides, great color choices, even a cover to protect the receptical for the charging cord - all new improvements to me. I’ll always recommend an Otter Box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sam b
Verified Purchase:Yes
I love the case. I no more and got it on my phone and dropped it on concrete floor Adium 6 foot and never damaged anything. Tough product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chipperwip
Verified Purchase:Yes
Great case! I had a Defender case and I wanted something a little less bulky. The Commuter case provides excellent protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jenny
Verified Purchase:Yes
This is a sturdy case and I’m hoping it lasts for several years, since I don’t upgrade phones unless my phone breaks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: eseul
Verified Purchase:Yes
I've used the iphone5s version of this for years and it worked great. I had my iphone 5s since 2013 (so 3 years) and I've dropped it a million times but it's still in perfect condition without even a little scratch to this day. I bought this after I upgraded my phone, I already dropped my iphone 7 many times (lol) and it's doing just fine without any shattering or scratching. Sometimes I want to switch up my case to a pretty phone case with fancy designs, but I drop my phone too often and I don't want to risk breaking it. So, if you're like me this will be perfect for you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Aaron
Verified Purchase:Yes
I bought this item thinking it would be like the old otterbox cases I’ve bought in the past. It was not. There is no grip to the case. It always slides out of my hand or on hard surfaces. It works well as a protector, but it is hard plastic with no grip. Still like ya anyway, otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2018
Hey Aaron!
We still like ya, too! Thanks for being such a loyal friend of OtterBox over the years, and we apologize that this recent purchase isn't meeting your expectations! True, the Commuter is one of our sleeker styles, and if you're looking for a case with a bit more grip, so to speak, we would recommend the Defender series. The Defender is a bit more rugged and has a rubber slipcover that stretches over the back, providing the extra resistance that you're looking for. Feel free to follow the link below to take a peek, and if you have any additional questions, just call our Otter experts at 1-855-688-7269. They'll be happy to help you find the case of your dreams!
https://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-case/apl2-iph16.html#start=1
Cheers,
OtterBox Customer Service Team
We still like ya, too! Thanks for being such a loyal friend of OtterBox over the years, and we apologize that this recent purchase isn't meeting your expectations! True, the Commuter is one of our sleeker styles, and if you're looking for a case with a bit more grip, so to speak, we would recommend the Defender series. The Defender is a bit more rugged and has a rubber slipcover that stretches over the back, providing the extra resistance that you're looking for. Feel free to follow the link below to take a peek, and if you have any additional questions, just call our Otter experts at 1-855-688-7269. They'll be happy to help you find the case of your dreams!
https://www.otterbox.com/en-us/iphone-8-iphone-7/defender-series-case/apl2-iph16.html#start=1
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ashley
Verified Purchase:Yes
Very disappointed in this product. All of my iPhones have been inside of an otterbox case since the beginning of time. For my 13pro max, this case isnt truly MagSafe compatible. Yes the MagSafe charger does work through the case but the magnetic connection is very weak. You have to keep the phone still or just laying down flat on the MagSafe which makes using the phone while charging not very practical.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2021
Thanks for being an Otter friend and fan since the dawn of time—we truly do appreciate the continued support! We were sorry to hear the Commuter Series Case for iPhone 13 Pro Max wasn't checking all of your MagSafe boxes, but we do make a number of case models that will be fully compatible with Apple's awesome accessory technology!
You can take a look at all of the options right here on our website using the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
You can take a look at all of the options right here on our website using the link below, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/iphone-13-pro-max?prefn1=featuresRefinements&prefv1=For%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com