Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
1
Not as great as they ONCE were
on December 15, 2022
Posted by: Keith
Too bad that a short 2ft drop to thick carpet cracked the case and now it is falling apart. I had Otterbox for years on older phones and I like them until they got bulky and gradually more and more expensive. I started using Spigen cases and those were some great cases. When I found the Commuter case, I thought great, not as bulky and not as expensive. I take care of my phones, and the cases that I use on them. I always make sure to keep ahold of the phone other than the rare time it happens to get knocked off the desk. That desk is in a bedroom with medium pile carpet and a decent cushion under the carpet, so it is safe. But be forewarned, the military doesn't actual do the testing.....companies like Otterbox should be doing it on their own to military standard. Things tell me they just use that standard talk as a means of marketing their product. They 'might' do testing when they put out a new product, but otherwise what you see on the package and the website is probably just there as a means to sell their product.
After this, I'm done with Otterbox. It's up to you as a consumer to go with who YOU think is a good product, but I'll tell you that Otterbox isn't as great as they're made out to be. I've had Spigen cases for years, whether on my iPhone, my Apple Watch or even previous Samsung Galaxy phones I used to use. They were taken care of just like my current iPhone and anytime there was a drop, there was absolutely no damage to the case, let alone the phone. Here is a simple short drop and the case is already compromised. Do yourself a favor, go with Spigen or another case maker....you'll pay less but probably get much better protection
I know the case is there to protect the phone and if the case has a crack, then it's doing its job....I get it, but compared to the Spigen cases I've used to years that have NEVER cracked once, that tells me that Otterbox is a crap case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2022
We're sorry to hear you're feeling so down on the Otter brand. Although we get that it's frustrating to have any possession sustain damage, our cases are designed to absorb the brunt of any impacts that might otherwise compromise one's device rather than be indestructible in and of themselves.
Sounds like you are definitely a bigger fan of some other things on the market, but just so you're aware, we do have a great warranty in place to help get you set up with a new Commuter Series case if you have any interest in that. Just send word through the link below, and we'll be glad to get one in the works.
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Sounds like you are definitely a bigger fan of some other things on the market, but just so you're aware, we do have a great warranty in place to help get you set up with a new Commuter Series case if you have any interest in that. Just send word through the link below, and we'll be glad to get one in the works.
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Savage
Verified Purchase:Yes
Nowhere in the description of the product does it say that it does not come with a screen protector of any kind. So I have to purchase one separately which makes the cost as much as the premium OtterBox. My wife does like that it is less bulky than the better OtterBox but does it protect as well?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2023
Hey there! We're very sorry for any confusion, but you're correct to say the Commuter Series case doesn't include a built-in screen protector. If this feature is something you're interested in, you might want to take a look at our Defender Series case. We also ensure all of our cases are seamlessly compatible with our trusty screen protectors, so that could be another path if you're looking for some next level protection. We're happy to hear the size and style of this case are up to your standards though. If you have any questions or concerns, please don't hesitate to give our customer service team a call at 1-855-688-7269.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Not for a wireless charging user. Not recommended.
on February 12, 2023
Posted by: S Pat
Verified Purchase:Yes
Great case but its not snug and doesnt fit the phone.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
Hey there! So sorry to hear the Commuter Series case wasn't quite what you were hoping for. While this product isn't one of our made for MagSafe cases, we've tested and confirmed it's seamlessly compatible with any of our Qi wireless chargers. We specifically crafted this case to work congruently with your iPhone 12/13 Pro Max, so any fit issues are definitely surprising. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be happy to dig a bit deeper into this and help find the best way forward for you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Liz W
Verified Purchase:Yes
I don’t know why everyone doesn’t have an otter box. I work at a stable and drop my phone often, sometimes even from on my horse and it is protected! Amazing!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dan c
Verified Purchase:Yes
Fits well and has survived several drops already with no damage
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Becky
Verified Purchase:Yes
It is just like the one I had before. It is good protection for my phone. Hope it holds out longer on the top. The top of the first one broke after 18 -24 months of use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mgp5
Verified Purchase:Yes
Installing and removing is challenging; lightning connector on some cables requires removing the cover
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marsh
Verified Purchase:Yes
Great fit and protection for a small phone that I use primarily for personal calls and text messages.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com