Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
339
4 Stars
71
3 Stars
32
2 Stars
22
1 Star
28
87%of customers recommend this product.
(
387 out of
443)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
4
Great protection for my iPhone!
on January 24, 2017
Posted by: Danielle
This case offers great protection without being too bulky. I love how there's a port cover to prevent dust and lint from getting inside. My only complaint is that the silicone part of the case gets filthy and it's very difficult time clean. As much as I like the rosemarine pink color, I'd get something different next time so it doesn't look as dirty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Aria8225
Verified Purchase:Yes
I really appreciate how it's not as bulky as the Defender case series but my phone still feels just as protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Coco25
Verified Purchase:Yes
Very protective and slim. Didn't want a huge case this was perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: FloridaGator1
Verified Purchase:Yes
Case works and since the three phones are all the same form factor, I can see why they just added the new SE into the list of models that this case will work with. Not sure if they will ever make a new design that allows the logo to be shown in the center of the phone and that annoy the people who use those pop things, but it doesn’t really bother me, I’m not using the phone to advertise and I don’t attach the pop up to the back. One thing that was a concern is that this case does NOT come with that thin plastic film to cover your screen. The commuter case for the iPhone 6 always came with this, but they don’t supply it anymore. It’s their way of suggesting to buy the glass cover in addition to the case, which is very expensive. Keep this in mind so you are not surprised like I was when I did not see the thin plastic film for the screen.
Written by a customer while visiting otterbox.com
Customer Rating
5
Another fantastic case from Otterbox
on October 9, 2021
Posted by: Anonymous
Having used Otterbox cases for my last two phones, I ordered this one before my iPhone 13 Pro Max even arrived. Well, go figure… It’s perfect.
The speakers aren’t covered. The cutout for the mute switch is perfectly aligned. The buttons are covered (THANK YOU!) and they respond brilliantly. The cut out for the camera extends just enough to cover the lenses when your set it down. Oh, and considering the protection this case affords, it doesn’t add much bulk. Just another well designed Otterbox case.
My only regret is that I didn’t order the MagSafe version, but that’s on me. This case is perfect. Well done, Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
So tight it jettisoned my screen protector
on February 15, 2022
Posted by: carla barley
I put this on my phone and went to bed. Coming back to it later, the tight fit around the screen had forced my screen protector off my phone and actually cracked the protector. This case doesn't have a built in screen protector, so now I need to buy a new one. And apparently find one that's compatible... this case may protect the phone (we'll see) but it's already costing me money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 16, 2022
Hi Carla,
We apologize for any frustration with your Commuter Series case. If you'd prefer a product with a built-in screen protector then we suggest picking up the Defender Series. The Defender Series for your iPhone will still feature a built-in screen protector. With your Commuter case, we're unable to guarantee compatibility between our products and third party accessories since we don't test with them. For a premium screen protector experience, we recommend picking up the Alpha Glass or Amplify. These two products will be fully compatible with your device and case.
Please give us a ring at 1-855-688-7269 with any further questions.
Best,
OtterBox Customer Service Team
We apologize for any frustration with your Commuter Series case. If you'd prefer a product with a built-in screen protector then we suggest picking up the Defender Series. The Defender Series for your iPhone will still feature a built-in screen protector. With your Commuter case, we're unable to guarantee compatibility between our products and third party accessories since we don't test with them. For a premium screen protector experience, we recommend picking up the Alpha Glass or Amplify. These two products will be fully compatible with your device and case.
Please give us a ring at 1-855-688-7269 with any further questions.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
BAD Iphone Case
on January 30, 2023
Posted by: Matt1980
This case has a ridge around the camera. When the phone landed flat on the back it shattered the back glass of my iPhone 12 Pro MAX. I would say this is a flaw in the design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 31, 2023
Oh no! We're so sorry to learn about your phone. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We'll be sure to shoot your feedback up the ladder to our design team for you though. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kathy
Verified Purchase:Yes
I have been buying otter box cases for all my devices for several years and I would never buy a different brand, is a peace of mind to know the protection of the devices I have just using otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com