Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Average customer rating
4.4
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
345
4 Stars
76
3 Stars
33
2 Stars
24
1 Star
28
87%of customers recommend this product.
(
393 out of
450)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 13 Pro Max / 12 Pro Max - Riveting Way
Customer Rating
3
Hard Shell Cracks
on January 24, 2022
Posted by: Storm 608
I'm on my second Commuter case. Outer shell cracked around camera opening when it got dropped and I replaced the case, It happened again a few months later (I know, the solution is not to drop it) and both tims, the case protected the phone but suffered itself.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 25, 2022
Hi there!
We're sorry to hear that your Commuter Series case keeps cracking! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get a new case on its way to you.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Commuter Series case keeps cracking! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get a new case on its way to you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
I normally love otter box but…
on February 17, 2022
Posted by: SusieQ
I normally love otter box but I’m really sad that my case already has 2 random cracks in it around the camera, especially for the price of it… Hoping for a replacement ☹️ Or maybe a different case from otter box because I’m not sure this will happen again with the cracks. I feel bad leaving 2 stars, Otterbox is always my go to for phone cases for years.
Response from otterbox.comBy OtterBox, Customer Service Team, February 18, 2022
Hey SusieQ,
We're sorry to hear about the random cracks. Thankfully, our warranty can help with a replacement! Call us at 1-855-688-7269 and we'll set this up for you.
Cheers,
OtterBox Customer Service Team
We're sorry to hear about the random cracks. Thankfully, our warranty can help with a replacement! Call us at 1-855-688-7269 and we'll set this up for you.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SKaperick
Verified Purchase:Yes
The hard plastic casing already has a broken part and I haven’t dropped my phone. I am not sure how or why it broke but it is disappointing given the cost.
Written by a customer while visiting otterbox.com
Posted by: jlhb
Verified Purchase:Yes
This case works perfectly for having to work outside, but also looks good.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Make sure you are looking at the right model
on December 23, 2023
Posted by: TRoscoe
Verified Purchase:Yes
Fast delivery, didnt turn out to be what I wanted tho,thru no fault of yours. I will look closer next time
Written by a customer while visiting otterbox.com
Posted by: Sue O
Verified Purchase:Yes
Phone fit perfectly. Easy to install. Survived two drops on hard surfaces.
Written by a customer while visiting otterbox.com
Posted by: Tmac7
Verified Purchase:Yes
It's a improvement over my 5s case. But was disappointed by the fact it does not have a screen cover that came with it. Like all the other times I bought a otter box case. Wished they had said something when buying it online
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 23, 2016
Hi Tmac7,
That’s great that the Commuter for the iPhone 7 is even better than the one for your iPhone 5s! We are sorry for any confusion with what comes with this case. We do our best to be very specific on what is included in the Technology/Features column on the product page.
We made this change to align our products. We do offer the Alpha Glass which is fully compatible with the Commuter and offers top notch screen protection. Check out the link below for more information!
http://www.otterbox.com/en-us/iphone-7/alpha-glass-screen-protector/apl38-iph16.html
If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
That’s great that the Commuter for the iPhone 7 is even better than the one for your iPhone 5s! We are sorry for any confusion with what comes with this case. We do our best to be very specific on what is included in the Technology/Features column on the product page.
We made this change to align our products. We do offer the Alpha Glass which is fully compatible with the Commuter and offers top notch screen protection. Check out the link below for more information!
http://www.otterbox.com/en-us/iphone-7/alpha-glass-screen-protector/apl38-iph16.html
If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Otterbox has always been a good iPhone case choice
on September 25, 2016
Posted by: Patisbill
Verified Purchase:Yes
I have always had good luck with Otterbox. The iPhone 7 Commuter case is no exception
I would recommend this to a friend!
Written by a customer while visiting otterbox.com