Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Average customer rating
3.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
27
4 Stars
7
3 Stars
9
2 Stars
12
1 Star
22
50%of customers recommend this product.
(
27 out of
54)
Customer Reviews for OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Customer Rating
2
Will not hold up phone.
on March 27, 2022
Posted by: roman111
I bought the case specificcaly excited about having the stand by itself and watching videos but it does not do that even if you try to "kink" or adjust it. not a good case.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2022
We're sorry that you're having such trouble using the Otter + Pop Symmetry Series Case as a means for hands-free viewing. PopSockets does recommend the "kinking" that you mentioned, but it will also be very helpful to make sure the camera side of your iPhone is closer to the surface the device is placed on in order to avoid the whole deal being top-heavy.
See if that adds some stability to your experience, and feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help.
Best,
OtterBox Customer Service Team
See if that adds some stability to your experience, and feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: TTran4Texas
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great case like all OtterBox cases, however, it isn’t compatible with my wireless charger. That’s a little disappointing but I’m living with it for now.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 23, 2022
Thanks for the nice compliment, we're so glad and grateful that you're a true Otter friend and fan!
It's disappointing to hear you're having some charging complications with your current Otter + Pop Symmetry Series case, and we're sorry things have gone down this way. Although the case has been tested and confirmed compatible with Qi wireless technology, unfortunately, all chargers are not created equal and results can vary depending on what's being used. It's often helpful to remove the PopTop component prior to setting your Apple/Otter combo on whichever base you're currently going with, so we'd definitely suggest giving that a try.
If you continue to struggle, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to see what other solutions we can come up with.
Best,
OtterBox Customer Service Team
It's disappointing to hear you're having some charging complications with your current Otter + Pop Symmetry Series case, and we're sorry things have gone down this way. Although the case has been tested and confirmed compatible with Qi wireless technology, unfortunately, all chargers are not created equal and results can vary depending on what's being used. It's often helpful to remove the PopTop component prior to setting your Apple/Otter combo on whichever base you're currently going with, so we'd definitely suggest giving that a try.
If you continue to struggle, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to see what other solutions we can come up with.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Melanie W
Verified Purchase:Yes
Purchased on 12/15/2022 and still awaiting my new case, frustrating.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2023
We are so sorry to hear that you have been waiting for nearly a month to receive the OtterBox you ordered back in the middle of December. Please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to dig in and see what's going on with that.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Big Ty
Verified Purchase:Yes
Soild hard plastic good protection for your phone and nice color selection…..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rae940
Verified Purchase:Yes
My phone cover came quickly in the mail. I love the colors and the pop socket that matches. Dropped my phone from a high top table down to concrete, no damage at all!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com