Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Average customer rating
3.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
27
4 Stars
7
3 Stars
9
2 Stars
12
1 Star
22
50%of customers recommend this product.
(
27 out of
54)
Customer Reviews for OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Posted by: Mary
Verified Purchase:Yes
Bought for my new iPhone 13 Pro Max. First purchase with a Pop.
Love the case except that I can’t charge my phone with the case on, with my stand up charger.
Love the case except that I can’t charge my phone with the case on, with my stand up charger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Kickstand is useless
on November 13, 2021
Posted by: Elness
I've always been a big fan of otterbox cases, bought many and recommended to many people but.... I'm very disappointed in the design of this otter-pop kickstand is useless!!!
Doesn't hold up the phone for watching videos
Doesn't hold up the phone for watching videos
Response from otterbox.comBy OtterBox , Customer Service Team, November 16, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aracely
Verified Purchase:Yes
Would never purchase any other case besides Otter. They are the best quality cases that one can buy. Excellent high lip to cover the screen and in case of a drop it is drop resistant.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love the way it protects and the way it looks!!
on November 25, 2021
Posted by: Beverly
Verified Purchase:Yes
Always happy with my otter box products!! They provide the best all around!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn’t fit phone properly
on January 22, 2022
Posted by: Shay87
I just purchased this case. I wish I could get a refund and find something else. It doesn’t fit my phone. Smh I like otter box that’s what I had with my iPhone 11 Pro Max. But for some reason this case does not fit properly for the 13 Pro Max. And when I received it the package was opened. They sent a replacement the box still looks like it was tampered with and it just doesn’t fit properly.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2022
We're so sorry to hear that you've had back-to-back discouraging experiences with the Otter + Pop Symmetry Series case, and we definitely want to help get things dialed in once and for all. Just give us a call at 1-855-688-7269 and we'll figure out the best path forward for premium protection and performance!
Kindly,
OtterBox Customer Service Team
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nancy
Verified Purchase:Yes
I really like the pop feature. I would like it better if it was on the defender case, which I feel my phone is safer.
Written by a customer while visiting otterbox.com
Posted by: Laura pca
Verified Purchase:Yes
Love the quality the slim case and the style. Love the sleek look
Written by a customer while visiting otterbox.com
Posted by: Julie dT
Verified Purchase:Yes
I love my Otter case, I've already dropped my phone several times and it has held up brilliantly. And the color (tranquil waters) is fabulous!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com