Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Average customer rating
3.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
27
4 Stars
7
3 Stars
9
2 Stars
12
1 Star
22
50%of customers recommend this product.
(
27 out of
54)
Customer Reviews for OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Black
Posted by: Jpaige14
Verified Purchase:Yes
Case isn’t textured which makes it difficult to hold. Slides out of pocket easily.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, September 11, 2023
Hello! We apologize that you are experiencing disappointment with a texture f your case. The Symmetry Series case is designed to be sleek and slide in and out of pockets easily. If you would prefer a different texture, we also offer the Commuter Series and the Defender/Defender Pro Series as case options for your device that may offer a texture that you would enjoy more. If our Customer Service Team may be of any assistance, please do not hesitate to give us a call as we are always happy to help! 1-855-688-7269
Written by a customer while visiting otterbox.com
Customer Rating
5
The only phone protection you will ever need.
on October 26, 2023
Posted by: Shelby Figaroore Jr
Verified Purchase:Yes
Otter box is a great phone cover protector it’s works great for me and my business.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Earl
Verified Purchase:Yes
When I try to use the pop socket as a phone stand, it doesn’t work and falls over
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 24, 2023
Hello, Earl! We are so sorry to hear that you are experiencing an issue with your case. Typically, if the issue is associated with the PopSocket accessory itself, on will want to reach out to PopSocket directly. If the issue is moreso with the attachment point or anything on the case itself, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Betty L
Verified Purchase:Yes
The case itself is fine, but I bought it specifically thinking that the built in pop up holder would be safer than one than sticks on. Maybe it's safer, but it won't prop up in a horizontal position! That's what it's for! It didn't even work without the phone in it.
Response from otterbox.comBy Customer Service, December 18, 2023
Hello, Betty! We are so sorry to hear you are experiencing an issue with the PopGrip portion of your case. If the case and/or attachment point for the PopSocket are causing the issue, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! If it is the PopGrip portion itself without involvement of the remainder of the case, our great friends at PopSocket may be able to assist.
Written by a customer while visiting otterbox.com
Customer Rating
5
great case
on February 2, 2024
Posted by: lena
I have gotten this case for my old phone, and my Iphone 13 pro max. Both held up amazimgly. the only down side is that some of the fidget pop sockets are hard to get on the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com