Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
38
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
12
64%of customers recommend this product.
(
41 out of
64)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
5
Good
on January 8, 2022
Posted by: Carmelo
from Media PA
Gender:Male
[This review was collected as part of a promotion.] The product arrived about 3 weeks,,,,,,,,,,, it is impressive,,,,,,,,, my daughter liked it a lot,,,,,,,,,, it is how she wanted it, she recommends that you buy it because it is very comfortable…………..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Otterbox is the way to go!
on January 10, 2022
Posted by: Btorres91
from Hope Mills, North Carolina
Gender:Female
[This review was collected as part of a promotion.] Otterbox makes the best cases! Love how this one protects my phone and has a pop it built in to it! How genius! The quality of the plastic is superb to all the other plastic cases that are on the market!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Beautiful color, but uncomfortable to use. :(
on January 11, 2022
Posted by: laurala
The case is very beautiful and the best shade of green, but the Popsocket is terribly uncomfortable to utilize. There is not enough space between the phone and the grip. A design flaw and a bummer.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 12, 2022
Hi there!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Nice case
on January 11, 2022
Posted by: Lex_gre
from Louisiana
Gender:Female
[This review was collected as part of a promotion.] I got this iPhone 13 Pro Max otter + pop symmetry series clear case for my iPhone. It fit my phone pretty well. I like that it has a pop socket so I can hold my phone better or even use it as a stand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Disappointed
on January 14, 2022
Posted by: Michelle
Just bought yesterday for my new iPhone 13 Max Pro and the phone will not stand while resting on the pop socket. ☹️
Response from otterbox.comBy OtterBox, Customer Service Team, January 18, 2022
We're sorry to hear of the disappointing start with the Otter + Pop Symmetry Series case. For propping up some of the more sizable devices, PopSockets recommends expanding and then tilting or “kinking” the PopTop to one side for a more stable experience. In addition, it will be helpful to have the heavier camera side of the device be closer to the surface that you’re placing it on to avoid things getting a bit top-heavy.
Feel free to give us a call at 1-855-688-7269 if we can be of any further help getting things on solid ground!
OtterBox Customer Service Team
Feel free to give us a call at 1-855-688-7269 if we can be of any further help getting things on solid ground!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Looks great and secures the phone
on February 14, 2022
Posted by: milkyway
from White Plains, NY
Gender:Female
[This review was collected as part of a promotion.] I absolutely LOVE all Otter products, they really give me the feeling that my device is safe, and so does this one! (while looking sleek and almost invisible) however, i use wireless charger both in my car and at home, and it just wont charge with the case on. Furthermore, because the case is so still it is difficult to remove every time i need to charge my phone. a bit of a dissapointment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 15, 2022
Hi there!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Georgia
Verified Purchase:Yes
this is way to tight for iphone 13 pro max. the 12 and 13 pro max are different.
Response from otterbox.comBy OtterBox, Customer Service Team, February 22, 2022
Although we certainly do like a secure fit, things obviously shouldn't be so snug that you're feeling uneasy. We're sorry you've had some struggles with your current Otter + Pop Symmetry Series Case, but we're confident that a brand-new warranty replacement will provide a great fit for that trusted protection going forward.
Just ping our friendly Otters by way of the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our friendly Otters by way of the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com