Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
38
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
12
64%of customers recommend this product.
(
41 out of
64)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
5
Love it
on December 12, 2021
Posted by: Christiane0818
from Charleston SC
Gender:Female
[This review was collected as part of a promotion.] This case is great! Easy to hold on to throughout the day. It keeps my phone secure and safe. I love that it is clear and I can see the color of my phone through it as well. Super convenient and easy!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the case!
on December 17, 2021
Posted by: Isntitlovely
I’ve had otter box cases for years and I love this one because it has a built in pop socket which makes it very functional for my clumsy hands. The only downside is it not being compatible with my fast wireless charger. If this issue get fixed I’d love to purchase another case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great protection
on December 19, 2021
Posted by: Antvik
from Sarasota, Fl
[This review was collected as part of a promotion.] Otterbox is one of my favorite brands, and this time it made m happy again. I always take my phone protection seriously, and so this case once again proves that you can trust the Otterbox brand. The Symmetry case feels lightweight; however, don’t let the weight fool you. It still gives your phone excellent protection. I drop my phone all the time and have never faced any cracks or problems. I love how this case comes with a pop socket. It is very convenient to hold it or use it as a stand. The pop socket is comfortable to hold and fits perfectly in my hand. I highly recommend this phone case, especially if you have an expensive phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Nice simple case
on December 20, 2021
Posted by: Fzbell
from Indianapolis
Gender:Female
[This review was collected as part of a promotion.] I have to have a pop socket on my phone at all times, and I find that the ones built into the case work best so this product is great! Very simple clear design but does the job and isn’t too clunky. I recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Beautiful and gives my phone added protection!
on December 22, 2021
Posted by: Sandralee
from Yakima Washington
Gender:Female
[This review was collected as part of a promotion.] I'm so happy to own this case! Otter + Pop all in one case! I love how the case is clear so you can still see my phone underneath, and I've always loved OtterBox cases! Very well made and last year's if you're good to them! Now featuring a pop socket on the case is definitely a perfect match! I definitely recommend this case! And they come in multiple colors!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Beautiful case but
on December 23, 2021
Posted by: Rina
I’ve had those case for over a month now and it holds great. It’s a beautiful case but the cons outweigh the pros for me.
The stand doesn’t stand the phone up on landscape, instead it falls right over. I think it’s bc the iPhone 13 Pro Max is on the larger/heavier side. I believe the other reason is bc the popsocket doesn’t stick out as much as a regular popsocket that you stick to the back of your phone (it stays flush within the case when popped down).
I like to hold my phone with the popsocket out and I have pretty small hands but holding my phone with the popsocket sticking out is very snug so I don’t recommend this for someone with bigger hands.
My last complaint would be that I cannot switch the popsocket bc is will not twist to come off. I’ve used regular popsockets before having this case so I know how to switch them out. This thing refuses to turn and come out so I guess I’ll be stuck with the same popsocket till I’m ready to get a new case.
The stand doesn’t stand the phone up on landscape, instead it falls right over. I think it’s bc the iPhone 13 Pro Max is on the larger/heavier side. I believe the other reason is bc the popsocket doesn’t stick out as much as a regular popsocket that you stick to the back of your phone (it stays flush within the case when popped down).
I like to hold my phone with the popsocket out and I have pretty small hands but holding my phone with the popsocket sticking out is very snug so I don’t recommend this for someone with bigger hands.
My last complaint would be that I cannot switch the popsocket bc is will not twist to come off. I’ve used regular popsockets before having this case so I know how to switch them out. This thing refuses to turn and come out so I guess I’ll be stuck with the same popsocket till I’m ready to get a new case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2021
Great to know the Otter + Pop Symmetry Clear Series case scores points for looks, but we were sorry to hear that you've had some trouble with the PopGrip component. For propping up some of the more sizable devices, PopSockets recommends expanding and then tilting or “kinking” the PopGrip/PopTop to one side for a more stable experience. In addition, it will be helpful to have the heavier camera side of the device be closer to the surface that you’re placing it on to avoid things getting a bit top-heavy.
But first things first, let's get you set up with a brand-new warranty replacement to address the issue of not being able to swap out the PopTop, which you definitely should be able to do. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Cheers,
OtterBox Customer Service Team
But first things first, let's get you set up with a brand-new warranty replacement to address the issue of not being able to swap out the PopTop, which you definitely should be able to do. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome case!
on December 30, 2021
Posted by: Ann N
from Cullman
Gender:Female
[This review was collected as part of a promotion.] You can NEVER go wrong with an Otterbox case! These cases will last longer than your phone! I always buy Otterbox cause I know I can trust the quality, durability and know it will provide excellent protection for my expensive phone. This case is crystal clear, so I can see my pretty phone through it. I love the built in pop socket as well! Awesome case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love it
on December 30, 2021
Posted by: Bay Area mama
from San Jose CA
Gender:Female
[This review was collected as part of a promotion.] Love otter box products! This case is nice and light and can personalize with my pop socket! I’ve basically only have used otter box cases for my phone. This clear case allows me to see the color of my phone and it’s light weight and heavy duty.
Written by a customer while visiting otterbox.com