Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
38
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
12
64%of customers recommend this product.
(
41 out of
64)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: Laura323
Verified Purchase:Yes
I wanted to try the bigger phone but I have small hands so I needed the pop socket to help with my grip. I hated the ones that were separate and stuck on because they would stick out too far and snag on my jeans when I would put my phone in my pocket. This style where it is recessed makes it just flat enough to fit right in my jeans with no issue and I get the extra grip as a bonus!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Won’t wireless charge
on December 14, 2021
Posted by: MB21382
I love the case itself as I like the integrated pop however it won’t allow me to wireless charge. I have tried removing the pop even and still no luck and I don’t have a cheap off brand charger either. My previous phone and otter pop case worked so this left me a bit disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 15, 2021
Hi there!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While we do suggest removing the PopTop to improve charging functionality, we also recommend OtterBox Power accessories for best wireless charging experience. Having said that, many non-OtterBox charging pads work well with our cases, so another charger may yield better results. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While we do suggest removing the PopTop to improve charging functionality, we also recommend OtterBox Power accessories for best wireless charging experience. Having said that, many non-OtterBox charging pads work well with our cases, so another charger may yield better results. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Loving it
on December 15, 2021
Posted by: Martha328
from Covington LA
Gender:Female
[This review was collected as part of a promotion.] Ok, so I love the phone case. It’s so much less bulky than most other otter boxes. The pop socket is a super cool added feature and also like that it sits very flat to the back of the case. Generally speaking, I wouldn’t ever get clear because it’ll show dirty and discoloration very easily, but I like it on MY phone, b/c my phone is blue. I am hoping they have this in lots of colors!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best phone case I’ve owned
on December 23, 2021
Posted by: Dbalma
from San Antonio, Texas
Gender:Female
[This review was collected as part of a promotion.] I absolutely love this phone case. My phone fits perfectly snug like a glove and the case is made very well. At first I had trouble finding out how to get my phone in the phone case. But I figured out you have to just push it out so I can fit snug . No need to take it apart in anyway. It’s one complaint phone case. My favorite feature is the pop socket. It’s saved me so many times from dropping my phone. I also like that I can use it as a phone stand too. I also love that I can change my phone on a changing pad with the case on. It also co es with a limited warranty. It found in the back after you remove the case.
I’ve been using this phone case for over a month now and it still looks good as new with no discoloration.
I’ve been using this phone case for over a month now and it still looks good as new with no discoloration.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
IPHONE 13-Awesome Case!
on January 13, 2022
Posted by: HollyM
from Virginia Beach, VA.
Gender:Female
[This review was collected as part of a promotion.] The case I got is clear with the pop out. I love that it makes it easier to hold my phone. Also it's great for leaning your phone on a flat surface to watch videos. The overall case is very sturdy and will definitely protect your phone from accidental drops.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute Otterbox but doesn't work with magsafe
on February 14, 2022
Posted by: sjro
Verified Purchase:Yes
Generally, I really like Otterbox products; however, I'm a bit disappointed in this one. While it says that it is magsafe and you can charge through the case, I cannot make that happen. It's a pain to take the case off to charge and risks damage to the phone. The directions say that you should be able to unscrew the popsocket, but I have tried repeatedly and can't seem to make that happen either. This case doesn't appear to be as strong as my last Otterbox, but it is really cute, and I do like the popsocket. I wish there was a way to have it all!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 15, 2022
Hi there!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, it is not designed for optimal performance with MagSafe accessories. We do suggest removing the PopTop to improve charging functionality as well. To remove the PopTop, simply close the Top flat, press it down into the case, and turn 90 degrees then you should feel it "unlock." Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you end up running into any other issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, it is not designed for optimal performance with MagSafe accessories. We do suggest removing the PopTop to improve charging functionality as well. To remove the PopTop, simply close the Top flat, press it down into the case, and turn 90 degrees then you should feel it "unlock." Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you end up running into any other issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Outstanding Product by OtterBox - easily slides in
on April 3, 2022
Posted by: Denver
Verified Purchase:Yes
Outstanding Product by OtterBox - easily slides in and out of pockets.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
I like it
on September 26, 2022
Posted by: ShirleyB
After reading the other reviews, I agree that the inability to use wireless charging is a bit of a pain. Aside from that, I like the case. The pro max is large to hold and due to some nerve pain I have causing my grip to give out, this case really makes it easier to hold. And not to mention, sure has protected my phone from many falls so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com