Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
38
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
12
64%of customers recommend this product.
(
41 out of
64)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: DocB
Verified Purchase:Yes
Not impressed with the look. We will have to see about performance
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 21, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the look of your case, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so call us at 1-855-688-7269 if you run into any issues.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the look of your case, and we'll be sure to pass your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so call us at 1-855-688-7269 if you run into any issues.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stacey
Verified Purchase:Yes
Less than 1 week old and already cracked with out being dropped- not a good purchase
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 22, 2021
Hi, Stacey!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! It's odd to hear that your case broke so quickly and easily, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! It's odd to hear that your case broke so quickly and easily, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Upset customer
Verified Purchase:Yes
Came all scratched up in the case, looked like it maybe was a returned item.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2021
Hi there!
We're sorry to hear about the condition that your Otter + Pop Symmetry Series case was delivered in. We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the condition that your Otter + Pop Symmetry Series case was delivered in. We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Meg S
Verified Purchase:Yes
I’ve only purchased these cases for my phones recently because they are the best!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emma
Verified Purchase:Yes
I bought this case a few weeks ago for my iPhone 13 Pro Max, and it’s doing the job. Am I happy with it? No. This case is advertised (not very upfront I might add) that it works on the iPhone 12 Pro Max and the 13 Pro Max. The iPhone 13 Pro Max camera is bigger than the 12, so how do you suppose that fits? It doesn’t; It is raised on one corner of the camera. I have had these Otter+Pop cases in the past and I love them, that’s the reason why I haven’t sent it back; but If you’re looking for something that perfectly fits your iPhone 13 Pro Max, don’t bother with this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2021
Hi, Emma!
We're sorry about any confusion with our new iPhone cases! All of our cases have been redesigned for the newer, thicker iPhone 13 Pro Max devices, but our engineers also designed it to be compatible with the older devices as well. Rest assured, though last year’s case design was not compatible with this new device, we made sure to make a brand-new design that will work perfectly with your device. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry about any confusion with our new iPhone cases! All of our cases have been redesigned for the newer, thicker iPhone 13 Pro Max devices, but our engineers also designed it to be compatible with the older devices as well. Rest assured, though last year’s case design was not compatible with this new device, we made sure to make a brand-new design that will work perfectly with your device. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Pop socket doesn’t stand
on October 26, 2021
Posted by: SW22
I received my ottexbox x popsocket case today for my new iPhone 13 pro max. As stated in other reviews, the phone is just too heavy for the pop socket stand. It will not stand no matter how much I try. I give 2 stars for the case being flat and the popsocket being functional to hold. Don’t buy this case solely for the stand feature.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 28, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Good case but no longer supports propping up phone
on October 29, 2021
Posted by: Monika
I bought this case as I got a new iPhone 13 Pro Max. The case itself is light and simple and I'm happy with it as a case. That said, with the iPhone 11 Pro Max I was able to use the pop socket as a stand to watch video and it is no longer possible with this case - the phone just flops over. Hopefully a next iteration fixes this issue.
Response from otterbox.comBy OtterBox , Customer Service Team, November 2, 2021
Hi, Monika!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Woot8
Verified Purchase:Yes
I do not usually leave reviews…
I was hesitant purchasing a clear case, worried about the wear and tear that would show or be more easily seen. I am happy to report the CLEAR case purchased for my iPhone 13 Pro Max, is the same, but unexpectedly resistant material from which I loved about my previous Navy colored Otter-pop case for my XS Max phone. Would highly recommend this phone case as it is remarkably resilient and love its “flare” factor. The neon/‘highlighter’ green and clear case is a nice change and goes beautifully with my new light blue phone and color coordinated pop sockets! Enjoy!
I was hesitant purchasing a clear case, worried about the wear and tear that would show or be more easily seen. I am happy to report the CLEAR case purchased for my iPhone 13 Pro Max, is the same, but unexpectedly resistant material from which I loved about my previous Navy colored Otter-pop case for my XS Max phone. Would highly recommend this phone case as it is remarkably resilient and love its “flare” factor. The neon/‘highlighter’ green and clear case is a nice change and goes beautifully with my new light blue phone and color coordinated pop sockets! Enjoy!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com