Customer reviews from otterbox.com
OtterBox - Strada Case for Apple iPhone 13 Pro Max / 12 Pro Max - Shadow Black
Average customer rating
3.3
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
13
4 Stars
11
3 Stars
9
2 Stars
9
1 Star
6
53%of customers recommend this product.
(
20 out of
38)
Customer Reviews for OtterBox - Strada Case for Apple iPhone 13 Pro Max / 12 Pro Max - Shadow Black
Customer Rating
3
Questionable
on December 7, 2021
Posted by: DFresh
Just received my case, already scratches all over it. Doesn't feel really like leather. I'm up in the air with how I feel about spending this much money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2021
We're sorry to hear the Strada Series Case you received was somehow marred with such scarring. If a little patina right out of the box isn't going to work for you, we'd be more than happy to help smooth things out with a brand-new warranty replacement for a fresh start! You can set things in motion via the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
Oh, and the case is made from real leather, however, we do apply a coating to help with staining and such, which is likely what you've noticed.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Oh, and the case is made from real leather, however, we do apply a coating to help with staining and such, which is likely what you've noticed.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
After having owned two previous versions of the folio case I was excited to get this new one and now completely disappointed. One major issue being that it’s extremely difficult to open it with one hand, previously there was a little flap that would allow you to just flip it open one handed and that is no longer the case and good luck with two hands as well. Unless you have long nails it’s difficult to flip open as well even with two hands. It’s a simple issue but frustrating because otherwise it’s a fantastic case but I had to replace it already after less than a week of using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Strada Series case! We greatly appreciate your feedback about the design of the folio cover, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Strada Series case! We greatly appreciate your feedback about the design of the folio cover, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TuckerSnoCat
Verified Purchase:Yes
I love this case because it protects my phone's screen without using a screen protector. Also handy that it has 2 slots to store credit card/ID. The only downside for me is that it does interfere with wireless (Qi) charging. It will still work but not as well so I end up using a regular cord to charge my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Danny
Verified Purchase:Yes
Almost perfect. Feel sturdy, well made. The only thing is I will not use the wallet feature. Seems that the case isn't made to put more than 2 cards... I used to put some paper cash and 4-5 cards in my previous case.... Not possible here. But having said that, this case look great and the quality is obvious.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dr EV1L
Verified Purchase:Yes
This is the only case I’d ever use. Perfect in every way.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great cases. I've been a life time customer since the first Iphone and never left. I love every case I get from you guys.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Allan
Verified Purchase:Yes
I ordered the new case as soon as I new I was getting the new phone. I was surprised to see you already a case in stock! Happy to see that!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve B
Verified Purchase:Yes
I like the case overall. The leather is nice, and despite it being a folio case, it is thin. Protective, yet with a touch of class. My only small issue is that the magnet holding the case closed is too weak. The part that covers the screen slides around some. I wish it were snugger. I realize there is a balance that must be struck with ease of opening. When the flap is opened all the way the magnet catch is strong. Good overall.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com