Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 - Tranquil Waters
Average customer rating
3.9
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
14
4 Stars
2
3 Stars
4
2 Stars
3
1 Star
2
53%of customers recommend this product.
(
8 out of
15)
Customer Reviews for OtterBox - Otter + Pop Symmetry Antimicrobial Case with PopGrip for Apple iPhone 13 - Tranquil Waters
Posted by: Bluequilling
Verified Purchase:Yes
The built in pop socket is in the direct center of the case back. This does not allow me to prop the phone up for regular viewing. I can only prop it on the pop socket if I turn the phone sideways. Also the pop socket does not pop out far enough for adult size fingers. I have average size fingers and have to smush my fingers under the open socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 23, 2023
Hi there! We're sorry to hear about your frustrations with our Otter+Pop Symmetry Series case. We are always looking for ways to improve our products, so we greatly appreciate this feedback. In the meantime, give us a call at 1-855-688-7269 and we would be happy to see what we can do to help turn this situation around for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
I’ve been using the otterbox brand since I owned my first iPhone. I love how they added the popsocket into the case. It’s in a great position to avoid hand fatigue. I’ll def keep buying. I still think the price is high, but I’m an otterbox snob so I’ll keep buying lol.
Written by a customer while visiting otterbox.com
Posted by: dana50
Verified Purchase:Yes
I have always purchased Otterbox. This case just feels cheap. All the other Otterbox cases that I have purchased were better quality. The plastic on this case feel cheap, slick, hard plastic.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2021
Thanks for always putting your trust in Otter to help keep your devices safe from harm—we really do appreciate that! We were sorry to hear that you aren't overly thrilled with your most recent Otter + Pop Symmetry Series and suspect that the material difference you're noticing is actually due to the infused antimicrobial silver-based additive. Since you're feeling fairly disappointed, it might be worth returning the one case and going with our standard version that doesn't have that particular element.
https://www.otterbox.com/en-us/iphone-13/otter-pop-symmetry-series-case/77-86063.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/iphone-13/otter-pop-symmetry-series-case/77-86063.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aland123
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: MAC29410
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
2
Love it but doesn’t fit phone
on September 14, 2022
Posted by: Lyssa
Love the case but it sticks out near the power and volume buttons
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 15, 2022
Hi there!
That sounds unusual for our Otter + Pop Symmetry Series case. We're sorry to learn about your experience. We'd be more than happy to get that replaced for you under of product warranty. Just give us a quick call at 1-855-688-7269 and we'd be happy to set this up for you.
Cheers,
OtterBox Customer Service Team
That sounds unusual for our Otter + Pop Symmetry Series case. We're sorry to learn about your experience. We'd be more than happy to get that replaced for you under of product warranty. Just give us a quick call at 1-855-688-7269 and we'd be happy to set this up for you.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com