Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
3
Not the same Samsung quality
on July 10, 2023
Posted by: drainey
from Crowley, TX
[This review was collected as part of a promotion.] It kind of works sometimes. Sometimes stops cleaning and goes back to charger without finishing and with over 50% battery. Occasionally gets lost on the way back to charger and has to be carried.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 14, 2023
Hello,
Let us help with solutions for your Samsung vacuum.
Here is a link with information on what to do when the Jetbot Mop has a short cleaning time. It also includes another resource if there's an error code displaying on the unit.
Jetbot Mop has a short operating time:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
You may also refer to page 20 of the user manual for other suggested actions when the Jetbot mop has stopped during cleaning.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance regarding the Jetbot mop occasionally getting lost going back to its charger, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146017355) to help our team pull up your information when you message us.
Thank you.
-Angelica
Let us help with solutions for your Samsung vacuum.
Here is a link with information on what to do when the Jetbot Mop has a short cleaning time. It also includes another resource if there's an error code displaying on the unit.
Jetbot Mop has a short operating time:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
You may also refer to page 20 of the user manual for other suggested actions when the Jetbot mop has stopped during cleaning.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance regarding the Jetbot mop occasionally getting lost going back to its charger, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146017355) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on July 10, 2023
Posted by: Zlatka
[This review was collected as part of a promotion.] Good quality, modern beautiful product . Works exceptionally well!
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on July 7, 2023
Posted by: AZBound
from Missouri
[This review was collected as part of a promotion.] Great robot vacuum. No complaints for far. We do have a shedding dog so the dirt container needs emptied each day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Works not recommend
on July 1, 2023
Posted by: Anonymous
Not impressed. The app gives the option for the vacuum to go back and empty mid-cycle and keep vacuuming but I have never been able to get mine to do it and it is jam-packed full after it completes the whole floor. Sometimes it doesn’t even empty the bin once it gets back to the station. It also doesn’t get around the edges of our cupboards or rugs well at all… our 7-year-old Mi robot does a better job 😩
Response from Samsung USBy Leo, Samsung Care, July 6, 2023
Hi Danicarby,
We would love to discuss your Jet Bot+ Robot Vacuum with Clean Station to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145984019 to help our team pull up your information when you message us.
Leo
We would love to discuss your Jet Bot+ Robot Vacuum with Clean Station to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145984019 to help our team pull up your information when you message us.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Ineffective
on June 24, 2023
Posted by: Axlndr
from Seattle, WA
Ineffective, Overpriced. This vacuum is really expensive and can't handle simple pet hair on hardwood floors. it just pushes it around in piles and leaves it all over my home. The filter sensor gets tripped and requires cleaning on a weekly basis. This vacuum is way more hassle than the convenience it's suppose to deliver. I previously had a 10 year old Roomba, and that ancient Roomba worked 100X better than this brand new Power Bot
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 29, 2023
Hello there.
We are here to help you maximize your vacuum.
We recommend that if the cleaning area is a wooden floor, installing the Clean Station along the grain of wooden floors is best.
And if the Jet Bot cannot vacuum clumps of dirt, some may remain on the floor after cleaning. - Please use another cleaning tool to clean them regularly.
Please check this link to your user manual for details. Turn to page 16 (installation note bullet #1 and #4)
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
I have also included this link on what to do if the vacuum does not collect dirt.
The vacuum is not cleaning dirt
https://www.samsung.com/us/support/troubleshooting/TSG01003061/#powerbot-will-not-collect-any-dirt
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954544) to help our team pull up your information.
Have a great day
^Camille
We are here to help you maximize your vacuum.
We recommend that if the cleaning area is a wooden floor, installing the Clean Station along the grain of wooden floors is best.
And if the Jet Bot cannot vacuum clumps of dirt, some may remain on the floor after cleaning. - Please use another cleaning tool to clean them regularly.
Please check this link to your user manual for details. Turn to page 16 (installation note bullet #1 and #4)
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
I have also included this link on what to do if the vacuum does not collect dirt.
The vacuum is not cleaning dirt
https://www.samsung.com/us/support/troubleshooting/TSG01003061/#powerbot-will-not-collect-any-dirt
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954544) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
I really like my JET BOT!
on June 22, 2023
Posted by: lele888
[This review was collected as part of a promotion.] I really like the precision of the cleaning, getting to every nook and cranny, Also I like the ability of the JET to overcome any obstacle, even 1 inch high step. Highly recommended!
Written by a customer while visiting Samsung US
Customer Rating
2
good but cliff sensor error drives me nuts.
on June 16, 2023
Posted by: GSax
from virginia
I bought this and the s23+ together a couple of months ago. Overall the product is good but oh my God, the cliff sensor issue drives me nuts. If you have a black rug with a white design on it, this product is useless as it gives you a cliff sensor error. It thinks the robot is about to fall off a cliff and it stops working. It's pretty much useless at that point. However if I avoid that area, which is my kitchen table) it works fine. However the area I wanted this for wad the kitchen table area so it's pretty much a loss at this point.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 21, 2023
Hello there.
Let's make your cleaning experience a breeze!
Please see this link to your user manual for cleaning your cliff sensor. Turn to page 9, "C-3 Cleaning the Sensor Window."
Manual.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance with your cliff sensor error, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145921151) to help our team pull up your information.
Have a great day
^Camille
Let's make your cleaning experience a breeze!
Please see this link to your user manual for cleaning your cliff sensor. Turn to page 9, "C-3 Cleaning the Sensor Window."
Manual.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance with your cliff sensor error, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145921151) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 28, 2023
Posted by: Riskone
from Florida
[This review was collected as part of a promotion.] Great product. Well built. Cleans great. Does good job on all floors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US