Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
4
good robot but user interface is not good
on November 7, 2022
Posted by: pohan28
from San Diego, CA
[This review was collected as part of a promotion.] The samsung smart thing app is confusing compare to roomba app.
but it able to detect stair which is good.
but it able to detect stair which is good.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not the same Samsung quality
on July 10, 2023
Posted by: drainey
from Crowley, TX
[This review was collected as part of a promotion.] It kind of works sometimes. Sometimes stops cleaning and goes back to charger without finishing and with over 50% battery. Occasionally gets lost on the way back to charger and has to be carried.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 14, 2023
Hello,
Let us help with solutions for your Samsung vacuum.
Here is a link with information on what to do when the Jetbot Mop has a short cleaning time. It also includes another resource if there's an error code displaying on the unit.
Jetbot Mop has a short operating time:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
You may also refer to page 20 of the user manual for other suggested actions when the Jetbot mop has stopped during cleaning.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance regarding the Jetbot mop occasionally getting lost going back to its charger, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146017355) to help our team pull up your information when you message us.
Thank you.
-Angelica
Let us help with solutions for your Samsung vacuum.
Here is a link with information on what to do when the Jetbot Mop has a short cleaning time. It also includes another resource if there's an error code displaying on the unit.
Jetbot Mop has a short operating time:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
You may also refer to page 20 of the user manual for other suggested actions when the Jetbot mop has stopped during cleaning.
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance regarding the Jetbot mop occasionally getting lost going back to its charger, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146017355) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money
on December 5, 2023
Posted by: kaykay
from Waveland, MS
Bought it last year and it was great at first. After one year, the suction seems to be non-existent, doesn't seem to empty completely into the clean station if at all, and can't dock itself onto the clean station after cleaning without help. As a (probably) over loyal Samsung customer, I have to say this is vacuum is a disappointment, especially for the price.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, December 7, 2023
We understand how having to go through all this with an appliance feels, Kaykay. Let us help.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
This vacuum will RUIN you wooden furniture legs
on February 4, 2024
Posted by: bew1
from Seattle, WA
This vacuum will RUIN your wooden furniture legs. The edges of the vacuum will dig into any wooden legs causing thousands in damages to repair.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, February 6, 2024
Hi there,
We appreciate you sharing your experience with the unit. Let's get you the help you need.
We would love to speak to you directly to gather further information about your vacuum so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821534, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate you sharing your experience with the unit. Let's get you the help you need.
We would love to speak to you directly to gather further information about your vacuum so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821534, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
All robot vacuums are garbage.
on October 13, 2023
Posted by: Facts
I have had this thing for probably a year and I can tell you, it's annoying as possible. Which feature works to specification? I have not been pleased with any robotic vacuum. There's too much more greed for anything to be nice these days. Profits matter more than anything. Cut quality, cut labor, cut anything just to make a quick buck.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 13, 2023
Hi there,
We want you to be at ease in using the vacuum. Let us help you maximize the potential of the vacuum.
Please see the "Using the Jet Bot" section on pages 20 - 25 of the user's manual to help you effectively use the vacuum. Please follow the steps carefully.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146404674 to help our team pull up your information.
Have a great day.
^Aloe
We want you to be at ease in using the vacuum. Let us help you maximize the potential of the vacuum.
Please see the "Using the Jet Bot" section on pages 20 - 25 of the user's manual to help you effectively use the vacuum. Please follow the steps carefully.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146404674 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Is a great vaccum
on July 12, 2022
Posted by: Dymt
from VA
[This review was collected as part of a promotion.] works great and easy to use. leaves the house very clean
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Robot, Terrible Brush
on August 26, 2022
Posted by: sradliff
love the mapping and scheduling. though the ability to create multiple schedules for individual rooms would be ideal.
the brush on this robot is to fine/soft and is no good at picking up anything on a carpeted (regardless of shag height) surface. it simply does not do the job. even with the suction set to max, it will not pick up pet hair or litter. only effective on bare floor surfaces. not on carpet or rugs.
please offer a regular vacuum brush w/ beater for this robot.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, September 16, 2022
Hi sradliff,
We are glad to hear that you are using a Samsung vacuum. We understand keeping our rugs and carpets clean is important to eliminate dust.
To address this concern, we would like to inform you, that the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please click the link and see page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144927097) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung vacuum. We understand keeping our rugs and carpets clean is important to eliminate dust.
To address this concern, we would like to inform you, that the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please click the link and see page 10.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144927097) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Robot love
on July 13, 2021
Posted by: SusanM
from Tampa
[This review was collected as part of a promotion.] Mine is still on the way but I have a knock off version of this and I like it. I know I'll love this one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US