Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Good vacuum, replacement parts not available!
on January 21, 2022
Posted by: Dana RN
from Carbondale, IL
beware when buying this vacuum with the tower. the vacuum works fine, but there are not replacement dust bags available for purchase. not sure why they are selling a vacuum that they don't have bags for. i just bought this two months ago and already cannot use it. huge waste of money. very disappointed in samsung.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 24, 2022
Hey, there. We hear our customers concern and are still working on resolving this matter. I recommend visiting the link below and clicking on the "Notify Me" button for updates. Thank you for sharing this with us. ^Pat
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Written by a customer while visiting Samsung US
Customer Rating
4
Frees up so much time!
on August 30, 2021
Posted by: Jeremy
i have had the samsung jet bot + for about 4 days now and so far i'm absolutely loving it! i have two dogs and a cat so i'm used to vacuuming everyday to keep the hair away. with the jet bot + i just let it do all the work. my one and only complaint so far is if this thing gets stuck while cleaning you can not resume the clean after you get it up stuck. you will have to send it back to the dock and start all over. for that reason i will give this 4 stars. i hope samsung will fix this issue with a software update soon! i would also like to see the vacuum continue to learn and update your floor plan as you run it.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, August 31, 2021
I'm glad to hear our device is making a difference for our customers. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but need improvement
on January 17, 2023
Posted by: ChrisCho
from New Jersey
[This review was collected as part of a promotion.] I purchased this product 4 weeks ago and using it. i love it so far with reasons below.
1. Easy to install: the robot vaccum was easily to unpack and install it before using it since there are not many parts were included. Remove the tapes and connect the power outlet in the wall
2. Easy to use : I alread had the Smart things application in my phone, so it was easy to add the vacuum in the smart thing app.
To make the robot clean is also simple. Only few steps took to run it.
Run Smart things > Devices > select Run icon
>> this is the best part that i'm using it. and i can recommend this to elder people
3. Package: The package made of eco-friendly material seems to think about the global environment, so it's good.
1. Easy to install: the robot vaccum was easily to unpack and install it before using it since there are not many parts were included. Remove the tapes and connect the power outlet in the wall
2. Easy to use : I alread had the Smart things application in my phone, so it was easy to add the vacuum in the smart thing app.
To make the robot clean is also simple. Only few steps took to run it.
Run Smart things > Devices > select Run icon
>> this is the best part that i'm using it. and i can recommend this to elder people
3. Package: The package made of eco-friendly material seems to think about the global environment, so it's good.
There was one thing that disappointed me.
"High-Efficiency Brush
Cleans carpets and floors effectively and minimizes tangles. The high efficiency brush has fine, anti-static fibers. Self-cleaning extractors grind up hairs to avoid tangles around the brush."
One day, i got the warning message that the vacuum machine needs to be checked and i checked the machine and hair was stuck in the bottom of the robot.
So i took out the brush and cut the hair off.
it happened after this robot cleand my whole room 7 times.
Do I have to remove my hair regularly? but the description says " Self-cleaning extractors grind up hairs to avoid tangles around the brush."
this feature needs to be improved.
"High-Efficiency Brush
Cleans carpets and floors effectively and minimizes tangles. The high efficiency brush has fine, anti-static fibers. Self-cleaning extractors grind up hairs to avoid tangles around the brush."
One day, i got the warning message that the vacuum machine needs to be checked and i checked the machine and hair was stuck in the bottom of the robot.
So i took out the brush and cut the hair off.
it happened after this robot cleand my whole room 7 times.
Do I have to remove my hair regularly? but the description says " Self-cleaning extractors grind up hairs to avoid tangles around the brush."
this feature needs to be improved.
Except that, this robot vacuum is awsome!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love Sam
on July 12, 2021
Posted by: Jjalk35
from Hickory
Gender:Female
[This review was collected as part of a promotion.] I named my robot vacuum Sam because it has Samsung written on it. I like that it is a man vacuuming for me also. Sam works great! He goes over everything and even has the vacuum lines on the rug. I do not care for the fact that it runs over everything including my feet. It will also push things that are bigger. I added the no zones and it stays away from the areas I need it to but I can not make the no zones as small as I need. I also have some issues with the app. I love that Sam tells me when it needs something like cleaning the filter or the brush and it is so easy to do. I only wish it could mop for me as well. I highly recommend this vacuum because it is easy and it works!
Written by a customer while visiting The Insiders
Customer Rating
4
Your very own Wall-E
on January 5, 2022
Posted by: MaximalPrime
from Ogden, UT
[This review was collected as part of a promotion.] This was my first robot vacume purchase and am very happy with the results. The vacume does an amazing job vacuuming and when paired with the clean station is an amazing combo. The biggest issue I have is the lack of finding clean station bags, replacement parts and filters. Samsung makes it sound like it's a supply chain issue, but is still frustrating.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Smartest Robot
on June 17, 2022
Posted by: Tcubed
from Phoenix, AZ
[This review was collected as part of a promotion.] I put off getting a Vacuum Robot for quite some time, then I was at relative's who had more than one, and it occured to me needed at least 3 or 4 for my split level home (I was fine with that as long as they could run when I was not around). I have a whole house air filtration and room air filters in most rooms. I'd been concerned that robot vacuums moved around more dust than they picked up. But now the latest robots have decent filters and dust controls. But, more importantly that you don't need to empty the robot everytime it runs. With filtered dust bins you might only need to empty the bin every couple months. Now we're on to something convenient, having to empty tiny bin's on robots defeats the purpose of programming them to run when your not around. The other major change in today's newest robot vacuums is they are getting more quite and more smart. One of the first robots I got "wandered" around randomly, not ideal if you want to get all the floor area. Since then one of the features I look for is decent room mapping. This is a very important feature. This Samsung uses something called Lidar, which is a laser that can measure distance (something I've worked with it before in my profession).
So like I said I live in a split level house, one set of stairs that separates my kitchen, dining, living room from my family room, guest bed/bath and laundry. All other bedrooms and baths are upstairs (no robots available today can negociate stairs). Maybe when the learn to fly like a drone this will become possible (seems unlikely given what they weigh). The other big change is robot vacuums is they keep getting more quite, and they are getting longer battery life. The first one lasted about 30m, the new ones last 60-90m. Also the wheels have improved, they climb up and down rugs with ease. I call this Samsung "Whisker", because it only has a spinning brush on one side, I have an earlier version I call "Whiskers" because it has 2 spinning brushes. Since I've watched this one move around, I don't think it matters, as this one turns and moves into corners to put it's whisker to greater use.
When you first use this robot, you have to determine it you want it to map your room(s) first, or clean and map at the same time. I tried both methods, and I think it moves more efficiently if it has a map to begin with. The map that it builds seems to be accurate within about 2". Once it has mapped out a room, it then negotiates around the boundaries of the room. This ends up being close to the way it will clean, except if you block it from entering a room it will, skip to another room and try to finish room by room, kind of like you might.
It does a excellent job on dense pile rugs, covering every single inch. On hard floors it's not quite as efficient, but still pretty good, in kitchens the toe kick areas are fine if 4" or higher, less than that it won't get underneath. Where I had rugs in my kitchen which went under toe kicks the robot could not fit, but it did not try, so it did not get stuck (like an older robot did). It tries very hard to get under chairs, and does a pretty good job.
I am quite impressed by the emptying system, it comes with and extra filter and "Whisker", the Samsung continues to improve, it get more detailed and offers better mapping options now and the ability spot clean, and the ability to draw areas on the map that you may want to exclude (a brilliant feature). One function still missing is auto Avoid Cords. You still must make sure you don't have any notebook power packs/cords on the floor. And make sure you don't have any power cords under furniture, if the robot can get there, the cord will cause problems. Seriously, take care about this.
I think this is my 6th vacuum robot, and it's one of only two I'd buy again (both auto empty).
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible vacuum.
on October 7, 2023
Posted by: Trevor
from Texas
Terrible suction. Constantly having to remap the house because it will forget or “can’t find current location”.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 10, 2023
We understand the disappointment if your vacuum is not performing properly, Trevor. Let us help you rectify this.
Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Please refer to page 44 of the vacuum's user manual if the suction power of the vacuum is weak:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146388732, to help our team pull up your information when you message us.
Have a great day.
-John
Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Please refer to page 44 of the vacuum's user manual if the suction power of the vacuum is weak:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146388732, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Great suction power
on July 12, 2022
Posted by: Jotoms
from Connecticut
[This review was collected as part of a promotion.] Good to clean pet hairs. Convenient mapping feature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US