Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
The best product I’ve ever owned
on September 26, 2023
Posted by: Raj2023
from Ireland
[This review was collected as part of a promotion.] Always happy with Samsung products. This one made my life easy. I have cream tiles in ground floor and it is always hard to keep it clean. But Jet bot did the job.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Family Vacuum
on August 4, 2023
Posted by: UpstateBuzz
from New York
[This review was collected as part of a promotion.] So far we absolutely love this vacuum, it’s amazing how well it can navigate and adjust to its surroundings. It’s saved our family so much time, and it’s extremely rewarding to wake up to a clean floor every morning! Definitely would by again.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum
on August 4, 2023
Posted by: Yomismo
from Las Vegas
[This review was collected as part of a promotion.] Great vacuum really easy to use and plenty of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so smart
on July 29, 2023
Posted by: Darkened
from Avondale, AZ
I pur jsed this in May and it's now the end of July. I didn't use.it until mod June because we saved it for the new home we closed on. At first, I loved the JetBot+, but now, I feel like the thing is just an idiot. The AI seems to get stupid real quick. Before it was very good about detecting walls, edges and furniture... now the unit gets stuck practically daily, it does things like spin around in a circle for 20 minutes, pushes over box fans..... I've wiped off the sensor, deleted the map and jad it redraw it.... it just doesn't function the way it was in the first 2 weeks. Truthfully the thing annoys me more than anything cause I'm always having to prevent it from the next disaster or to get it unstuck....
For an $800 machine, I expected more.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 3, 2023
Hi there,
Congratulation on your new home! We want to ensure that your maximizing the vacuum's full ability.
I have included a link below to a list of commonly asked questions regarding the mapping and pattern cleaning of the vacuum. This resource will assist in ensuring that it is functioning properly.
POWERbot robot vacuum FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146101147) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Congratulation on your new home! We want to ensure that your maximizing the vacuum's full ability.
I have included a link below to a list of commonly asked questions regarding the mapping and pattern cleaning of the vacuum. This resource will assist in ensuring that it is functioning properly.
POWERbot robot vacuum FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146101147) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the price
on July 29, 2023
Posted by: Techgeek
[This review was collected as part of a promotion.] Happy with the performance. Does the job as expected. Recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Jet Bot vacuum
on July 11, 2023
Posted by: MJ for review
from Ca
[This review was collected as part of a promotion.] So far I have used four times. One charge should last at least an hour. Toward end of cleaning vacuum goes to charging station for charge. Then starts when charged. One negative feature is it could start in middle of night.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 11, 2023
Posted by: Tina
from New jersey
[This review was collected as part of a promotion.] I bought this a month ago and I am very happy with this excellent product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It’s help me and it’s good
on July 10, 2023
Posted by: Jeje
[This review was collected as part of a promotion.] I bought this jet bot robot and I’m so happy to have it
Response from Samsung USBy Angelica, Samsung Care, July 14, 2023
Hello,
We appreciate you taking the time to leave us a review on your Samsung vacuum. You made an excellent choice for your home, and we are pleased to hear how happy you are.
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer.
-Angelica
We appreciate you taking the time to leave us a review on your Samsung vacuum. You made an excellent choice for your home, and we are pleased to hear how happy you are.
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer.
-Angelica
Written by a customer while visiting Samsung US