Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
not last more than 1 year!!!!
on September 5, 2024
Posted by: Leo Pallos
from Chicago, IL
Bought this robot and barely used it for 1 year and now it does not charge anymore. trying to get support from Samsung to send it to be fixed and not having success.. I do not recommend!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 6, 2024
We care about your vacuum's betterment, Leo Pallos. We are here to help you.
Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet):
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet):
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on September 26, 2024
Posted by: Critic
from Albuquerque, NM
This is a terrible vacuum. When the engineers designed this with the cliff sensors, I guess they assumed everybody in America lives in at least a two-story house. You would think they would include a way to turn off the cliff sensors if you live in a one story house. I have some Persian style rugs with designs on them with a lot of black and the vacuum thinks that the black spots are cliffs and it won't vacuum it and it just gets stuck there and doesn't move. It's in the middle of another rug just a blue rug and it thinks some areas of that rug are objects it has to avoid because it doesn't vacuum the whole thing. Even though it's set to the low furniture setting it won't clean under my bed. Sometimes it can find its way back to the docking station and sometimes I have to physically put it in there because it can't climb up in there. Who designed this? Were they drunk? An absolute waste of money. A completely useless poorly engineered device. Why can't you turn off the cliff sensors? My old Samsung allowed me to put electrical tape over the cliff sensors. Can't do that with this one. Stupid useless vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 27, 2024
Hi there,
Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently.
Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Also, here is a link if the jet bot do not automatically return to its docking station.
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147562181 to help our team pull up your information.
Have a great day.
^Aloe
Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently.
Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Also, here is a link if the jet bot do not automatically return to its docking station.
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147562181 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Don't believe the hype!!
on November 8, 2024
Posted by: Kevin
from Georgia
I bought a month and surprised at all of lies in some the reviews.. this does NOTHING be sweep trash dirt across the for.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 11, 2024
Hi Kevin,
We understand how you feel regarding this vacuum. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663449), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this vacuum. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663449), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Wheels started grinding after warranty period,
on January 8, 2025
Posted by: mrrame
from VA
Bought it 2023 March, and after 18 months of usage, one of the wheel started making loud grinding noise and wheel wont move. Nothing struck in the wheel well, but makes really loud grinding noise.
Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 9, 2025
Greetings,
We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you.
We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information.
^Rainly
We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you.
We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product.
on August 26, 2022
Posted by: Jenna
shortly after i started getting the errors. the sensors constantly needed to be cleaned- even if they were just cleaned. sent it in, "fixed it". still does it. the sensor on top had to be replaced- sent it in again. now the vacuum is constantly saying do this or do that. i only run it at night &in the morning when everything is picked up and no one is around to mess with it. doesn't seem to make a difference. i also just cleaned out the brush. it is impossible to get the hair that wraps around the brush because the ends don't come off like other brushes. even after emptying it if i pick it up stuff still falls out all over. i usually have to vacuum again anyways since it barely sucks anything up. i would definitely never suggest this device to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, September 16, 2022
Hi Jenna,
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes.
POWERbot information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001935/
Suction power is weak. See page 40.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144926991) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes.
POWERbot information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001935/
Suction power is weak. See page 40.
https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf
To better assist you on this matter and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144926991) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Gets the job done!
on November 5, 2021
Posted by: RayCT
from Bristol, CT
[This review was collected as part of a promotion.] This vacuum cleans efficiently and gets most corners where my other robot vacuum couldn’t. The suction is surprisingly strong and picks up more dirt specially on small crevices on the floor.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 5, 2021
Thank you for sharing this feedback with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Robot malfunctioning
on May 14, 2022
Posted by: Sundeep
from Sanford
i got the jetbot + with clean station. it took me 3 hours to connect to smart things with a rep on call as the bot was not registering. after connecting to smartthings, i started a home layout and clean, it was not able to map everything and later during cleaning , i kept getting notifications that the vaccum was not able to move freely (we have tiled floor) and no obstructions and clean wheels. the bot also kep hitting to the wall in a loop and was not moving even though there were no obstacles. again its not able to climb onto the clean station and tries in a loop. there are no clear troubleshooting to fix this on samsung manual or forums.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, July 22, 2022
Hi Sundeep,
Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/
In case of repairs are needed, please take note of your warranty coverage.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144723340
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/
In case of repairs are needed, please take note of your warranty coverage.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144723340
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
So many issues with this
on October 22, 2023
Posted by: GSax
from Ashburn, VA
Ive written another review of this where the cliff sensor was not working every time it went over a certain black and white carpet which made it literally inoperable as it would just stop every night. This carpet is under our kitchen table. They just told me to clean the sensor which i did but that didnt stop the issue.
Fast forward another 2 months - my LIDAR sensor stopped working. It is simply sitting in the corner as a heavy, expensive paperweight now. Thankfully it is still under warranty (i only bought it in feb, so 8 months ago) so lets see how the warranty process goes.
Funny part is most of the 5 star reviews I have read say - incentivized review. Wonder why!
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, October 24, 2023
Hi there,
We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum.
Please see the items below from the user's manual:
1. CAUTION on page 8 6th bullet
2. Cleaning and maintenance on page 11 bullets 5-7
3. Cleaning the Sensor Window on page 29
4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146445429 to help our team pull up your information.
Have a great day.
^Aloe
We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum.
Please see the items below from the user's manual:
1. CAUTION on page 8 6th bullet
2. Cleaning and maintenance on page 11 bullets 5-7
3. Cleaning the Sensor Window on page 29
4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146445429 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US