Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Save Your Money; Look at Other Brands
on February 4, 2024
Posted by: Jimbo
from Chicago, IL
I purchased this item nearly 1 years ago (Feb 8, 2023) and cannot recommend it's purchase. It worked fine for about 5 months and then began having issues following it's pattern. Prior to issues it would travel in straight lines across the floor gradually sweeping the room before going on to the next room. This produced a very satisfactory result. Then it suddenly stopped this action and would sweep in a willy nilly pattern, missing a majority of the rooms and oftentimes not finishing the entire cleaning cycle.
I sent it in for warranty repairs and it was returned to me with notes that there was hair in the wheels and the sensor windows were dirty. That also sent a video supposedly showing the robot working fine after their repairs. Except it still didn't act like the first months after purchase. Within days it was back to an erratic pattern. I wiped the sensors and made sure there was no hair but it still failed to properly clean my rooms.
This is an expensive robot vacuum and not having it work properly is a huge waste of my limited income.
Don't fall into the same boat as me with a worthless, oversized, paperweight.
I sent it in for warranty repairs and it was returned to me with notes that there was hair in the wheels and the sensor windows were dirty. That also sent a video supposedly showing the robot working fine after their repairs. Except it still didn't act like the first months after purchase. Within days it was back to an erratic pattern. I wiped the sensors and made sure there was no hair but it still failed to properly clean my rooms.
This is an expensive robot vacuum and not having it work properly is a huge waste of my limited income.
Don't fall into the same boat as me with a worthless, oversized, paperweight.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, February 7, 2024
We can see how this experience affected your confidence in the unit. We're here to help out, Jimbo.
I have shared the manual regarding the vacuum's diagnosis. Please read page 45 under "The Jet Bot suddenly cleans diagonally" for further help.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827298, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual regarding the vacuum's diagnosis. Please read page 45 under "The Jet Bot suddenly cleans diagonally" for further help.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827298, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Artifical Stupidity
on January 4, 2024
Posted by: John
from Panama City, FL
This thing is possibly the least intelligent thing I've ever seen in action. I will tell it to stop cleaning when it starts and it will wander around looking for it's station it just left. I can set it in front of its station and tell it to dock and it will wander away looking for the station right in front of it. I accidentally hit the start button putting it back on it station, and it will come off the station, then try to get back on, and then just wander off. It enters the no-go zones regardless. It can't cross the dark borders of the rugs it's not supposed to go on to begin with and then the stupid thing can't leave it thinking it's a cliff. I don't know what to say. Don't buy this thing, it's perpetually awful. I definitely won't be buying another Samsung robot vacuum again. This one is significantly worse than the previous model I should have not upgraded from. Why does it have its lidar sensor when it gets stuck under stuff anyways? It will wedge itself into areas it should know better than to try. I'm having to take it back to its station more often than it finds the station itself.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 9, 2024
Hi John,
We understand how it feels to have a Jet bot vacuum that doesn't work as expected. We'd love to help you.
I have shared the mode's user manual link that covers the entire troubleshooting procedure for each issue that you have on pages 44–46.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
It would also be great if we could talk to you directly and gather more information about your multiple concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717236, which will help our team pull up your information.
^Rainly
We understand how it feels to have a Jet bot vacuum that doesn't work as expected. We'd love to help you.
I have shared the mode's user manual link that covers the entire troubleshooting procedure for each issue that you have on pages 44–46.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
It would also be great if we could talk to you directly and gather more information about your multiple concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717236, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Great at first, battery is a failure to me
on January 2, 2024
Posted by: Luisgzman
I’ve had the Jetbot+ for a year and 9 months. The mapping was good and really like how the Smart Things app made it easy to use. Held up with my pets and their fur. The downside is the battery. For as expensive as this robot vacuum is, I thought I’d be able to get a few years out of it. It takes about 6-7 seconds for 1 percent to drain. That equates to about 10 minutes of run time. I’ve talked with support and since it’s out of warranty, to replace the battery it would cost me more than half of what I paid for this vacuum. Good product but long term, would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 3, 2024
Hi Luisgzman,
We understand how important a reliable vacuum is, especially for us pet owners.
As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery.
You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693682) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important a reliable vacuum is, especially for us pet owners.
As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery.
You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693682) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money
on December 5, 2023
Posted by: kaykay
from Waveland, MS
Bought it last year and it was great at first. After one year, the suction seems to be non-existent, doesn't seem to empty completely into the clean station if at all, and can't dock itself onto the clean station after cleaning without help. As a (probably) over loyal Samsung customer, I have to say this is vacuum is a disappointment, especially for the price.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, December 7, 2023
We understand how having to go through all this with an appliance feels, Kaykay. Let us help.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
So many issues with this
on October 22, 2023
Posted by: GSax
from Ashburn, VA
Ive written another review of this where the cliff sensor was not working every time it went over a certain black and white carpet which made it literally inoperable as it would just stop every night. This carpet is under our kitchen table. They just told me to clean the sensor which i did but that didnt stop the issue.
Fast forward another 2 months - my LIDAR sensor stopped working. It is simply sitting in the corner as a heavy, expensive paperweight now. Thankfully it is still under warranty (i only bought it in feb, so 8 months ago) so lets see how the warranty process goes.
Funny part is most of the 5 star reviews I have read say - incentivized review. Wonder why!
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, October 24, 2023
Hi there,
We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum.
Please see the items below from the user's manual:
1. CAUTION on page 8 6th bullet
2. Cleaning and maintenance on page 11 bullets 5-7
3. Cleaning the Sensor Window on page 29
4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146445429 to help our team pull up your information.
Have a great day.
^Aloe
We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum.
Please see the items below from the user's manual:
1. CAUTION on page 8 6th bullet
2. Cleaning and maintenance on page 11 bullets 5-7
3. Cleaning the Sensor Window on page 29
4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146445429 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely satisfied with purchase
on October 13, 2023
Posted by: TRichardson
from Florida
I have porcelain white tile floors and a dog. This vacuum is nothing short of amazing. An absolute must have for pet owners with hard floors. Setup was very simple. Definitely worth the investment. Love it!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
All robot vacuums are garbage.
on October 13, 2023
Posted by: Facts
I have had this thing for probably a year and I can tell you, it's annoying as possible. Which feature works to specification? I have not been pleased with any robotic vacuum. There's too much more greed for anything to be nice these days. Profits matter more than anything. Cut quality, cut labor, cut anything just to make a quick buck.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 13, 2023
Hi there,
We want you to be at ease in using the vacuum. Let us help you maximize the potential of the vacuum.
Please see the "Using the Jet Bot" section on pages 20 - 25 of the user's manual to help you effectively use the vacuum. Please follow the steps carefully.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146404674 to help our team pull up your information.
Have a great day.
^Aloe
We want you to be at ease in using the vacuum. Let us help you maximize the potential of the vacuum.
Please see the "Using the Jet Bot" section on pages 20 - 25 of the user's manual to help you effectively use the vacuum. Please follow the steps carefully.
Manual:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146404674 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible vacuum.
on October 7, 2023
Posted by: Trevor
from Texas
Terrible suction. Constantly having to remap the house because it will forget or “can’t find current location”.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 10, 2023
We understand the disappointment if your vacuum is not performing properly, Trevor. Let us help you rectify this.
Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Please refer to page 44 of the vacuum's user manual if the suction power of the vacuum is weak:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146388732, to help our team pull up your information when you message us.
Have a great day.
-John
Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS00088082/
Please refer to page 44 of the vacuum's user manual if the suction power of the vacuum is weak:
https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146388732, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US