Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Amazing robo vac
on October 12, 2024
Posted by: Woodartist
from Peoria, AZ
[This review was collected as part of a promotion.] Amazing how well the vac accurately maps the entire house (single story), always knows where it is and cleans in an organized pattern. We have a "dumb" robo vac in another house. It does a good job but randomly wanders around. The Jet Bot literally sees the room, then proceeds to go back and forth vacuuming as you would. It sees all furniture (and other objects on the floor) and maps to go around them. Rarely bumps into things. When creating the map, first pick everything off the floor, shoes, pets, etc. Otherwise, it will think these are permanent things and map around them. After the map is created if it sees a new random object on the floor (like a pet) it will go around the object. Once the map is built the first time you use the vac, it stores the map. Then you use the map displayed on your phone using Smart Things app to select which rooms to clean. Your phone is the control ... no remote and only an on off button on the vac. It is very accurate as it moves around the house, even finding its way under each dining room chair and back out with ease. We have it set to clean the room then go back and clean around the edges of the room. It also talks to you, telling what it is about to do. It never gets lost and always finds its way directly back to its home. Our floors are all hard surfaces. It does a great job cleaning. We have some throw rugs which we must pick up or it just pushes them and can get stuck (the side spinning brush gets under the throw rug). As for noise, it sounds typical for a robo vac. When it returns home and empties into the home station, that vacuum is loud and sounds powerful. The app on the phone is pretty good. You can start it when you are not home and track its progress on your phone. If it does run into a problem (gets stuck on a throw rug) it will ask for help, but if no one responds it will shut down until it is rescued. Our house is 2,000 sq ft and it has just enough power to clean the entire house on a single charge. But if it does sense it is running low on battery it goes home, then finishes where it left off after charging.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Quality Product
on October 18, 2024
Posted by: SamsungFan48
from Michigan
[This review was collected as part of a promotion.] Being a Samsung fan I bought this hoping it was a quality product like their TV's and phones. After using a few months I'm very happy with the product. The only complaint I have is it lost the Smart Things Wi-Fi connection and I had reset the connection as if it was a new product. That's the only reason I gave it 4 stars and not 5.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best vacuum robot
on October 19, 2024
Posted by: Daniel H
from Houston TX
[This review was collected as part of a promotion.] Best vacuum robot I've ever had. Easy to operate and works very efficiently.
My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Life just got a little easier for me.
on November 22, 2024
Posted by: Babar
from Washington DC
[This review was collected as part of a promotion.] Without a doubt the best purchase of the year. Life just got a little easier!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent not perfect
on November 23, 2024
Posted by: Mrclean
[This review was collected as part of a promotion.] Had a month. Works most of the time but randomly can't find rooms and gets stuck in places it had no issue with on previous runs.
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words.
Jetbot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147733607) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words.
Jetbot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147733607) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
2
Cleaning time degradatio
on December 3, 2024
Posted by: noluck
After a year time of cleaning is only 19 minutes.
At least one time per month I check and clean moving parts
At least one time per month I check and clean moving parts
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 3, 2024
Hello,
We know the disappointment about the vacuum's cleaning time. Let us help.
As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery.
You may also visit samsungparts.com.
Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147816070) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know the disappointment about the vacuum's cleaning time. Let us help.
As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery.
You may also visit samsungparts.com.
Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147816070) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent for Pet Home
on December 23, 2024
Posted by: MacL
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely dissatisfied with this vacuum
on February 1, 2025
Posted by: Samsung Fan
from VA
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, February 3, 2025
Hi there,
We know the importance of having a reliable appliance. All we want is to assist you.
We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?"
Jet Bot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS10002355/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148318568) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know the importance of having a reliable appliance. All we want is to assist you.
We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?"
Jet Bot robot vacuum mapping and pattern cleaning FAQs
https://www.samsung.com/us/support/answer/ANS10002355/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148318568) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US