Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Great vacuum
on August 4, 2023
Posted by: Yomismo
from Las Vegas
[This review was collected as part of a promotion.] Great vacuum really easy to use and plenty of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best product I’ve ever owned
on September 26, 2023
Posted by: Raj2023
from Ireland
[This review was collected as part of a promotion.] Always happy with Samsung products. This one made my life easy. I have cream tiles in ground floor and it is always hard to keep it clean. But Jet bot did the job.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely satisfied with purchase
on October 13, 2023
Posted by: TRichardson
from Florida
I have porcelain white tile floors and a dog. This vacuum is nothing short of amazing. An absolute must have for pet owners with hard floors. Setup was very simple. Definitely worth the investment. Love it!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great at first, battery is a failure to me
on January 2, 2024
Posted by: Luisgzman
I’ve had the Jetbot+ for a year and 9 months. The mapping was good and really like how the Smart Things app made it easy to use. Held up with my pets and their fur. The downside is the battery. For as expensive as this robot vacuum is, I thought I’d be able to get a few years out of it. It takes about 6-7 seconds for 1 percent to drain. That equates to about 10 minutes of run time. I’ve talked with support and since it’s out of warranty, to replace the battery it would cost me more than half of what I paid for this vacuum. Good product but long term, would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 3, 2024
Hi Luisgzman,
We understand how important a reliable vacuum is, especially for us pet owners.
As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery.
You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693682) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important a reliable vacuum is, especially for us pet owners.
As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery.
You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693682) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Artifical Stupidity
on January 4, 2024
Posted by: John
from Panama City, FL
This thing is possibly the least intelligent thing I've ever seen in action. I will tell it to stop cleaning when it starts and it will wander around looking for it's station it just left. I can set it in front of its station and tell it to dock and it will wander away looking for the station right in front of it. I accidentally hit the start button putting it back on it station, and it will come off the station, then try to get back on, and then just wander off. It enters the no-go zones regardless. It can't cross the dark borders of the rugs it's not supposed to go on to begin with and then the stupid thing can't leave it thinking it's a cliff. I don't know what to say. Don't buy this thing, it's perpetually awful. I definitely won't be buying another Samsung robot vacuum again. This one is significantly worse than the previous model I should have not upgraded from. Why does it have its lidar sensor when it gets stuck under stuff anyways? It will wedge itself into areas it should know better than to try. I'm having to take it back to its station more often than it finds the station itself.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 9, 2024
Hi John,
We understand how it feels to have a Jet bot vacuum that doesn't work as expected. We'd love to help you.
I have shared the mode's user manual link that covers the entire troubleshooting procedure for each issue that you have on pages 44–46.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
It would also be great if we could talk to you directly and gather more information about your multiple concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717236, which will help our team pull up your information.
^Rainly
We understand how it feels to have a Jet bot vacuum that doesn't work as expected. We'd love to help you.
I have shared the mode's user manual link that covers the entire troubleshooting procedure for each issue that you have on pages 44–46.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
It would also be great if we could talk to you directly and gather more information about your multiple concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146717236, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Save Your Money; Look at Other Brands
on February 4, 2024
Posted by: Jimbo
from Chicago, IL
I purchased this item nearly 1 years ago (Feb 8, 2023) and cannot recommend it's purchase. It worked fine for about 5 months and then began having issues following it's pattern. Prior to issues it would travel in straight lines across the floor gradually sweeping the room before going on to the next room. This produced a very satisfactory result. Then it suddenly stopped this action and would sweep in a willy nilly pattern, missing a majority of the rooms and oftentimes not finishing the entire cleaning cycle.
I sent it in for warranty repairs and it was returned to me with notes that there was hair in the wheels and the sensor windows were dirty. That also sent a video supposedly showing the robot working fine after their repairs. Except it still didn't act like the first months after purchase. Within days it was back to an erratic pattern. I wiped the sensors and made sure there was no hair but it still failed to properly clean my rooms.
This is an expensive robot vacuum and not having it work properly is a huge waste of my limited income.
Don't fall into the same boat as me with a worthless, oversized, paperweight.
I sent it in for warranty repairs and it was returned to me with notes that there was hair in the wheels and the sensor windows were dirty. That also sent a video supposedly showing the robot working fine after their repairs. Except it still didn't act like the first months after purchase. Within days it was back to an erratic pattern. I wiped the sensors and made sure there was no hair but it still failed to properly clean my rooms.
This is an expensive robot vacuum and not having it work properly is a huge waste of my limited income.
Don't fall into the same boat as me with a worthless, oversized, paperweight.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, February 7, 2024
We can see how this experience affected your confidence in the unit. We're here to help out, Jimbo.
I have shared the manual regarding the vacuum's diagnosis. Please read page 45 under "The Jet Bot suddenly cleans diagonally" for further help.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827298, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual regarding the vacuum's diagnosis. Please read page 45 under "The Jet Bot suddenly cleans diagonally" for further help.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827298, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Extended warranty required!
on April 25, 2024
Posted by: Jerryl
from Las Vegas
[This review was collected as part of a promotion.] Third one, 2 have failed under warranty. Do not buy without extended warranty. Have AI version as well it failed under warranty, returned with same problem and failed completely outside of warranty.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, April 26, 2024
Hi,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Smart Robot
on April 25, 2024
Posted by: dbsmoove
[This review was collected as part of a promotion.] very smart Robotic Vacuum! Had for a month and compared it with a well known robot vacuum brand (S....) and it outsmarts and out performed that brand. Now I wish I would have waited and purchased the Vacuum/Mop model!
Written by a customer while visiting Samsung US