Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Worked for 3 weeks -
on March 28, 2023
Posted by: Danny
from NC
we received our jet bot+ the end of february in anticipation of getting new lvp flooring. once the flooring was installed, the vacuum mapped our open floorplan 1st floor and ran as scheduled for a couple of weeks. now it just keeps saying "the lidar sensor needs to be reset. turn the power off then on again. if that doesn't work, contact customer service.
unfortunately the only solution they had was to pack the whole thing up and ship it to samsung to get fixed and then shipped back (minimum 3 weeks time i'm told).
thankfully i'm just at the end of my return period and am returning the vacuum for a refund.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 4, 2023
Hi Danny,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Soft Bristle Brush Doesn't Cut it on Carpet
on March 29, 2023
Posted by: Jfer33fcb
from New Jersey
The older 9250 model released in 2017 was a powerhouse and cleaned so well on carpet thanks to the hard-bristle brush. The new Samsung Jet Bots come with a soft bristle brush which DOES NOT pick up pet hair on carpet. I have both of the new Jet Bot models. Thankfully they are super smart, quiet and reliable with all other features. Self emptying is nice. But c'mon Samsung! The most basic thing - picking up hair on carpets!!!! Please Please Please make a hard bristle replacement brush for Jet Bot models.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Customer Care, April 4, 2023
Hi There.
Thank you for sharing your experiences with the vacuum.
Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm.
Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145635681, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for sharing your experiences with the vacuum.
Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm.
Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145635681, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Out of the box great, watch out long term -
on May 9, 2023
Posted by: Kevin
from StL
Works great but I can't find side brush or roller replacements for it.
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Two of them work like a charm
on May 16, 2023
Posted by: Turbo1031
from NJ
[This review was collected as part of a promotion.] I purchased 2 of them. One for upstairs and one for basement. No more lugging vaccum up and down and around the entire house.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Control through mobile app, easy to use
on May 27, 2023
Posted by: GreatBuy
[This review was collected as part of a promotion.] Good and easy to clean. Cleans all Go zones as we setup
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 28, 2023
Posted by: Riskone
from Florida
[This review was collected as part of a promotion.] Great product. Well built. Cleans great. Does good job on all floors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really like my JET BOT!
on June 22, 2023
Posted by: lele888
[This review was collected as part of a promotion.] I really like the precision of the cleaning, getting to every nook and cranny, Also I like the ability of the JET to overcome any obstacle, even 1 inch high step. Highly recommended!
Written by a customer while visiting Samsung US
Customer Rating
2
Works not recommend
on July 1, 2023
Posted by: Anonymous
Not impressed. The app gives the option for the vacuum to go back and empty mid-cycle and keep vacuuming but I have never been able to get mine to do it and it is jam-packed full after it completes the whole floor. Sometimes it doesn’t even empty the bin once it gets back to the station. It also doesn’t get around the edges of our cupboards or rugs well at all… our 7-year-old Mi robot does a better job 😩
Response from Samsung USBy Leo, Samsung Care, July 6, 2023
Hi Danicarby,
We would love to discuss your Jet Bot+ Robot Vacuum with Clean Station to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145984019 to help our team pull up your information when you message us.
Leo
We would love to discuss your Jet Bot+ Robot Vacuum with Clean Station to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145984019 to help our team pull up your information when you message us.
Leo
Written by a customer while visiting Samsung US