Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Great
on February 28, 2023
Posted by: Taedoka79
from Sugar hill, ga
[This review was collected as part of a promotion.] Very efficint performs like a champion very easy to use
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible navigation
on March 6, 2023
Posted by: noseyk
from WI
Actual robot and base are nice piece of hardware but mapping and ability to navigate house are really bad it constantly misses areas and rooms. Our house is open plan with pretty minimal furniture yet still it cant clean a room with anything more then a chair in it. This is one of the better runs! often it skips rooms all together. if you look at the attached image it missed all of room3 (despite crossing it multiple times) most of room9 , half of room 2 and big piece of room 6. there is nothing blocking or comlex about any of these areas and my old roborock managed all with ease
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Vannesa, Samsung Care, March 14, 2023
Good day, noseyk.
We want your vacuum to provide the best cleaning experience possible.
If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust.
Jetbot Mop is not cleaning properly:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
For more details, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559895) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We want your vacuum to provide the best cleaning experience possible.
If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust.
Jetbot Mop is not cleaning properly:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
For more details, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559895) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
poor navigation
on March 7, 2023
Posted by: knotts
from USA
really poor navigation constantly misses rooms and areas that my old vacuum had no issues navigating, such a shame good piece of hardware let down by software
No, I would not recommend this to a friend.
Response from Samsung USBy Vannesa, Samsung Care, March 14, 2023
Good day.
We want you to have the best cleaning experience with your vacuum.
If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust.
Jetbot Mop is not cleaning properly:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
For more details, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559787) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We want you to have the best cleaning experience with your vacuum.
If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust.
Jetbot Mop is not cleaning properly:
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
For more details, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559787) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
4
Doing its job perfectly
on March 8, 2023
Posted by: Raja
from Austin TX
[This review was collected as part of a promotion.] vacuum operation is done good and Doing its job perfectly.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Clean station doesn't work
on March 9, 2023
Posted by: Unhappy customer
The clean station is a waste of space. I bought it in December and not once has the bin emptied into the station. I have to do it myself. What's the point?
Response from Samsung USBy Vannesa, Samsung Care, March 14, 2023
Good day.
We know that having a vacuum at home minimizes the time we spend cleaning.
We are here to help improve its performance. If your Samsung Jet Bot cannot find the Clean Station, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145560020) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We know that having a vacuum at home minimizes the time we spend cleaning.
We are here to help improve its performance. If your Samsung Jet Bot cannot find the Clean Station, please refer to page 20 of the user manual:
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145560020) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on March 11, 2023
Posted by: SlepRock
from San Diego, CA
[This review was collected as part of a promotion.] I have owned this product for over a year now and I must say that the programmable features are quite nice. The robot vacuum works better than some others that I've seen. The cord/rug sensors only seem to work some of the time, so there is room for growth there. I also wish that there was a bag-less option since dog hair tends to fill up the disposable bags pretty easily. The fact that the vacuum can dock at the base station to empty is pretty nice. Overall, its a pretty good product.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vaccuum I've used so far
on March 13, 2023
Posted by: ipoddave
from Humble, TX
[This review was collected as part of a promotion.] Samsung always delivers the best electronics. This robot vaccuum is the best so far compare to my other brand eufy and shark by far. It scans the entire house accurately and the cleaning power is great. The battery easily last hours of cleaning but the cleaning station makes it even better. It has a bagged system which is great for people with allergies with dust and mites. Highly recommended for Samsung fans!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 23, 2023
Posted by: Bkollu
from Dallas
[This review was collected as part of a promotion.] Have bought it for my cousin two story house which has carpet and hard wood floors. Robot has done a great job cleaning hard waste and soft waste.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US