Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Great Vacuum
on March 10, 2023
Posted by: Oak786
from Ellicott City, MD
[This review was collected as part of a promotion.] It works really well on plush carpets and does a good job transitioning from carpet to hardwood
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
LIDAR Sensor needs reset - Robot won't work
on May 10, 2023
Posted by: Aadish
from boston
This robot was working well until I started seeing errors "Lidar Sensor needs to be reset" - Upon calling customer care there was no solution offered and I was being told i will be charged for service even though i am under warranty , Avoid this as its waste of money
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 16, 2023
Greetings,
We want to assist you with resetting your vacuum's lidar.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145782298, to help our team pull up your information when you message us.
Have a great day.
-John
We want to assist you with resetting your vacuum's lidar.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145782298, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Good luck getting bags.
on April 11, 2024
Posted by: Bobs
Lol, vacuum bags? For at least two years people have been complaining. I have seen replies, so I know for a fact that you have known about this issue for two years. Product is NOT improving life because now I have to waste time searching for bags.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy SEA Care, April 12, 2024
Hi there,
To check the availability and compatibility of vaccum bags, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038456) to help our team gather your information.
Have a great day.
^Charles
To check the availability and compatibility of vaccum bags, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038456) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T WASTE YOUR MONEY
on April 11, 2024
Posted by: Peb1
This vacuum is great at first, but after about 18 months of use it starts to fail. If you want to spend $800 on a robot vacuum I suggest you keep shopping.
Response from Samsung USBy SEA Care, April 12, 2024
Peb, we understand the importance of a working vacuum to make our house clean. We want to speak to you directly and get more information about your vacuum for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038514) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038514) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy if you have pets!
on May 3, 2024
Posted by: Jahi
from Georgia
We used this robot for a couple months with success. Unfortunately my dog was sick one day and peed which the robot sucked up and bricked itself. Samsung made me pay for shipping and packing materials only to inform me that it's now a paperweight with no recourse.
If you do have pets, please ensure that you are home and monitoring the vacuum when it runs.
If you do have pets, please ensure that you are home and monitoring the vacuum when it runs.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, May 6, 2024
Hello there,
We care about your vacuum's betterment. Let's help you out.
Please refer to page 5 of the user manual under "General cautions (13th bullet)," stating, "The vacuum cannot be used on a wet surface.":
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147113365, to help our team pull up your information when you message us.
Have a great day.
-John
We care about your vacuum's betterment. Let's help you out.
Please refer to page 5 of the user manual under "General cautions (13th bullet)," stating, "The vacuum cannot be used on a wet surface.":
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147113365, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive mistake
on July 23, 2024
Posted by: JHRS
Vacuum is less than two years old. Started Losing suction after a year of use. Now, front directional wheel broken, and it just runs in circles.
Response from Samsung USBy Ernest, SEA Care, July 26, 2024
Hi there,
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive mistake
on July 23, 2024
Posted by: JHRS
from NC
Vacuum lost suction after one year leaving huge clumps of dog for all over the house .After 18 months front directioal wheel broken will only go in circles
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Ernest, SEA Care, July 31, 2024
Hi there,
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition.
Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction.
User manual:
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374092) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Bad purchase. Do not buy this vacuum.
on August 9, 2024
Posted by: Siddharth
This is the worst robot vacuum I have bought so far. It worked good till an year and right after 1 year it failed to charge anymore. When I contacted Samsung support they said they will charge the amount same as I paid for the vacuum. Very disappointed by the product and the support.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, August 12, 2024
Hello Siddharth,
We understand your frustration about your Jet Bot. To help you is all we wanted.
Below is a link with steps to help determine why your Jet bot is not charging.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/
We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147431317) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your frustration about your Jet Bot. To help you is all we wanted.
Below is a link with steps to help determine why your Jet bot is not charging.
Jet Bot will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10002358/
We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147431317) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US