Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Don't buy if you have pets!
on May 3, 2024
Posted by: Jahi
from Georgia
We used this robot for a couple months with success. Unfortunately my dog was sick one day and peed which the robot sucked up and bricked itself. Samsung made me pay for shipping and packing materials only to inform me that it's now a paperweight with no recourse.
If you do have pets, please ensure that you are home and monitoring the vacuum when it runs.
If you do have pets, please ensure that you are home and monitoring the vacuum when it runs.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, May 6, 2024
Hello there,
We care about your vacuum's betterment. Let's help you out.
Please refer to page 5 of the user manual under "General cautions (13th bullet)," stating, "The vacuum cannot be used on a wet surface.":
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147113365, to help our team pull up your information when you message us.
Have a great day.
-John
We care about your vacuum's betterment. Let's help you out.
Please refer to page 5 of the user manual under "General cautions (13th bullet)," stating, "The vacuum cannot be used on a wet surface.":
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147113365, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Better than advertised
on May 1, 2024
Posted by: Waltmo
from Hull, Ma
I have used other similar products as this but they don’t compare.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smart Robot
on April 25, 2024
Posted by: dbsmoove
[This review was collected as part of a promotion.] very smart Robotic Vacuum! Had for a month and compared it with a well known robot vacuum brand (S....) and it outsmarts and out performed that brand. Now I wish I would have waited and purchased the Vacuum/Mop model!
Written by a customer while visiting Samsung US
Customer Rating
2
Extended warranty required!
on April 25, 2024
Posted by: Jerryl
from Las Vegas
[This review was collected as part of a promotion.] Third one, 2 have failed under warranty. Do not buy without extended warranty. Have AI version as well it failed under warranty, returned with same problem and failed completely outside of warranty.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, April 26, 2024
Hi,
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T WASTE YOUR MONEY
on April 11, 2024
Posted by: Peb1
This vacuum is great at first, but after about 18 months of use it starts to fail. If you want to spend $800 on a robot vacuum I suggest you keep shopping.
Response from Samsung USBy SEA Care, April 12, 2024
Peb, we understand the importance of a working vacuum to make our house clean. We want to speak to you directly and get more information about your vacuum for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038514) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038514) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Good luck getting bags.
on April 11, 2024
Posted by: Bobs
Lol, vacuum bags? For at least two years people have been complaining. I have seen replies, so I know for a fact that you have known about this issue for two years. Product is NOT improving life because now I have to waste time searching for bags.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy SEA Care, April 12, 2024
Hi there,
To check the availability and compatibility of vaccum bags, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038456) to help our team gather your information.
Have a great day.
^Charles
To check the availability and compatibility of vaccum bags, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147038456) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Can't Schedule By Room
on February 12, 2024
Posted by: Joot
from Oklahoma
The US version does not allow you to schedule cleaning by room only the entire house. Samsung claims that this is not a feature yet it is offered in other locations via the Smartthings app.
Features
1
Performance
4
Design
5
Value
3
Response from Samsung USBy SEA CARE, February 13, 2024
Hi There,
We understand that this experience is different from what you anticipated. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
We understand that this experience is different from what you anticipated. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
This vacuum will RUIN you wooden furniture legs
on February 4, 2024
Posted by: bew1
from Seattle, WA
This vacuum will RUIN your wooden furniture legs. The edges of the vacuum will dig into any wooden legs causing thousands in damages to repair.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, February 6, 2024
Hi there,
We appreciate you sharing your experience with the unit. Let's get you the help you need.
We would love to speak to you directly to gather further information about your vacuum so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821534, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate you sharing your experience with the unit. Let's get you the help you need.
We would love to speak to you directly to gather further information about your vacuum so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821534, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US