Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
4
Samsung Vacuum
on January 19, 2023
Posted by: jwahere
from Oklahoma City, OK
[This review was collected as part of a promotion.] Works well and I enjoy it's ability to clean rooms separately.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works great and looks great
on January 20, 2023
Posted by: Vijay
from Houston
[This review was collected as part of a promotion.] This is the best thing I purchased for the house. We can control the vaccum using the app and clean individual rooms or spots using the app.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Impressive motion but no remote control
on January 20, 2023
Posted by: bhkim
from Freeland, Mi
[This review was collected as part of a promotion.] I bought Jet bot last November and the robotic vacuum provided great detection and cleaned my house. I am delighted to use this machine twice a week. Unfortunately, the Jet bot is not allowed SmartThing app which can remotely control it. I sent it out to Samsung service, but they diagnosed that the hardware was okay and returned it to me. SmartThings team also failed to connect my Jet bot. At this point, I pushed button to command to start cleaning and let it clean all the area in my house. Hardware is great but software is disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, January 25, 2023
Hi there,
Having the jet bot robot do scheduled tasks is a great way to save time
and enjoy our time without worrying about the simple task.
If the unit was serviced and is not responding to your SmartThing app, please try having the device re-registered to your app.
When the Jet Bot is charging on the Docking Station, the Jet Bot connects to the server and checks for software updates. If new software is found, the Jet Bot will automatically download and update it.
Downloading the SmartThings App on page 30
Registering a device to the SmartThings App on page 30
Software Update on page 31
Functions of the SmartThings App on page 32
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145379647) to help our team pull up your information when you message us.
Have a great day.
^Charles
Having the jet bot robot do scheduled tasks is a great way to save time
and enjoy our time without worrying about the simple task.
If the unit was serviced and is not responding to your SmartThing app, please try having the device re-registered to your app.
When the Jet Bot is charging on the Docking Station, the Jet Bot connects to the server and checks for software updates. If new software is found, the Jet Bot will automatically download and update it.
Downloading the SmartThings App on page 30
Registering a device to the SmartThings App on page 30
Software Update on page 31
Functions of the SmartThings App on page 32
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145379647) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!!
on January 20, 2023
Posted by: dwebb
from GA
[This review was collected as part of a promotion.] Has great features and cleans LVP really well. Mapping it out was super easy and it goes exactly where it's supposed to. Really like that it has an empty station and empties on it's own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Jet Bot Robot
on January 21, 2023
Posted by: Action Jaxon
from Eureka, california
[This review was collected as part of a promotion.] I boguht this a couple months of ago and it is definitely the best robot vacuum I have invested in. It definitely does the job and would recommend the product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sammy Rocks!
on January 23, 2023
Posted by: Pop Pop
from Edenton N.C.
[This review was collected as part of a promotion.] We love this vacuum so much we gave it a name! Sammy. We moved into a new home and the construction dust was never ending until Sammy came to the rescue, We love the idea that he can spot clean and he talks!
Written by a customer while visiting Samsung US
Customer Rating
3
Good vacuum
on January 23, 2023
Posted by: Dmrrt
from Austin
[This review was collected as part of a promotion.] Good vacuum cleaner but will be Better if it has a mop option.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, January 30, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future,
please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Thank you very much for your observation of our products. Should you need support in the future,
please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 25, 2023
Posted by: Chad
from South Carolina
Just come in the mail yesterday and I absolutely love it ,it's 10 times better than my Roomba
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US