Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Great for houses with dogs
on July 23, 2024
Posted by: Kmetcalf
from Tulsa Oklahoma
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy , it helps with dog hair every day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mapping is great.
on July 11, 2024
Posted by: Cheof
[This review was collected as part of a promotion.] I've owned the product for several months now, and like that it can determine its location anywhere in its mapped area. I like not having to contently buy filters since you can just clean them.
Written by a customer while visiting Samsung US
Customer Rating
4
Great vac!
on July 11, 2024
Posted by: MDRR
[This review was collected as part of a promotion.] works great! Tried another brand but came back and bought the Samsung. but replacement spinner brush and filters, impossible to find. Unless I'm missing something,.
Written by a customer while visiting Samsung US
Customer Rating
3
Sensor problems
on July 11, 2024
Posted by: Karthic Dasari
[This review was collected as part of a promotion.] Always issue with the sensor. If it works, cleans very well, but won't work consistently
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Care, July 12, 2024
Hi Karthic Dasari,
I understand how frustrating it can be when your vacuum doesn't consistently perform, especially when it does such a great job when it works. We are here to provide assistance.
I have shared some steps/frequent maintenance below you can take to have a more consistent performance.
1. Clean the Sensors: Dust and debris can obstruct sensors. Use a soft, dry cloth or a brush to gently clean the sensors.
2. Check for Blockages: Inspect the vacuum’s hose, filters, and brush roll for blockages that might affect sensor performance. Clear any debris you find.
3. Reset the Vacuum: I have shared this model's user manual link below. Please turn to page 49 for steps to take to reset the vacuum.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
4. Update Firmware: Visit the user manual link shared earlier and turn to pages 34 - 35 to register the vacuum so it automatically updates its software.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324996 to help our team pull up your information.
Leo
I understand how frustrating it can be when your vacuum doesn't consistently perform, especially when it does such a great job when it works. We are here to provide assistance.
I have shared some steps/frequent maintenance below you can take to have a more consistent performance.
1. Clean the Sensors: Dust and debris can obstruct sensors. Use a soft, dry cloth or a brush to gently clean the sensors.
2. Check for Blockages: Inspect the vacuum’s hose, filters, and brush roll for blockages that might affect sensor performance. Clear any debris you find.
3. Reset the Vacuum: I have shared this model's user manual link below. Please turn to page 49 for steps to take to reset the vacuum.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
4. Update Firmware: Visit the user manual link shared earlier and turn to pages 34 - 35 to register the vacuum so it automatically updates its software.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324996 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Splotchy cleaning
on July 11, 2024
Posted by: Fumar
from Salt Lake City, UT
[This review was collected as part of a promotion.] It does the job just not as well as you expect... one day it's the whole house. then, it's splotchy on the rest of the house. Not very impressive
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Rainly, Samsung Care, July 12, 2024
Hi Fumar,
We know how disappointing it is to have a vacuum that doesn't work as expected. Let us extend our help.
I have shared the model's user manual link below for the steps if the vacuum doesn't clean some of the places on page 45.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324984, which will help our team pull up your information.
^Rainly
We know how disappointing it is to have a vacuum that doesn't work as expected. Let us extend our help.
I have shared the model's user manual link below for the steps if the vacuum doesn't clean some of the places on page 45.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324984, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on June 6, 2024
Posted by: Gc shop
from Detroit
[This review was collected as part of a promotion.] So far so good I am happy with the results and the device
Features
3
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great suction power
on May 27, 2024
Posted by: Bry phill
from Texas
[This review was collected as part of a promotion.] Bought this 2 weeks ago. It really does a great job. We had a no brand and it just didnt do a good job. My jet-bot has great suction. We no longer have to go behind and sweep what was left behind. It picks everything up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy Roborock
on May 8, 2024
Posted by: Samsung Fan
from Seattle, WA
The software has gotten worse. I've been using it for a little over a year. It worked fine for the first few months, but I now have to do manual vacuum work and stopped using it. It comes to the dock almost immediately without cleaning the whole area. I picked up any obstacles every time before I started the vacuum.
I've been using a Roborock for 4-5 years on the other story, and it works perfectly!
I am a Samsung fan, but I gotta be honest. Please update the software so that my vacuum makes the perfect journey.
I've been using a Roborock for 4-5 years on the other story, and it works perfectly!
I am a Samsung fan, but I gotta be honest. Please update the software so that my vacuum makes the perfect journey.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Care, May 10, 2024
Hi there,
We truly understand how you feel regarding your vacuum. We are here to assist you in any way possible.
Please see page 45 of the user manual for the steps to do when the vacuum is not cleaning the whole area.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147127058), and it will help our team pull up your information.
^Rodel
We truly understand how you feel regarding your vacuum. We are here to assist you in any way possible.
Please see page 45 of the user manual for the steps to do when the vacuum is not cleaning the whole area.
https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147127058), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US