Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Horrible Battery. No replacement parts.
on December 7, 2022
Posted by: Eric M
from Denver, CO
DO NOT BUY THIS VACUUM! Works well for about 6 months then has to recharge every 20min. Can't even clean 900sqft without recharging. I'd replace the battery but you CANNOT buy any replacement parts for this vacuum. The build quality is also very low quality compared to the competition at this price point. The left wheel on mine no longer works so it just spins in circles. I've only had this thing a year!! Extremely disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 15, 2022
We would love to take part in providing a solution for your vacuum, Eric. We're here to assist you!
The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.
I have shared your model's user manual for assistance. Turn to page 45 about the "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To order the compatible battery for your vacuum, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
We would like to inquire further about your unit to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145251510, to help our team pull up your information.
Have a great day!
^Chrystel
The battery life is mainly determined by the used cycles of the battery. This means that a higher capacity withdrawal would result in a reduction of the life cycle. Please check the links below for details.
I have shared your model's user manual for assistance. Turn to page 45 about the "Production Specification/ Cleaning time."
https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf
To order the compatible battery for your vacuum, you may refer to our Samsung Parts Team or the Samsung Parts website:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
We would like to inquire further about your unit to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145251510, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great vacuum for the price but missing some bells
on January 17, 2023
Posted by: miracletech
from Austin
[This review was collected as part of a promotion.] I love the vacuum cleaner and very happy with it. Everything excellent with regards on how it cleans and follows the pattern.
Few things can be improved with regards to app. No scheduling option based on the room. This is required as we plan to clean different rooms at different times.
Few things can be improved with regards to app. No scheduling option based on the room. This is required as we plan to clean different rooms at different times.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Vacuum
on January 30, 2023
Posted by: Star
from Seattle, WA
[This review was collected as part of a promotion.] I bought this vacuum to replace my old one and I'm happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
it is perfect Robot vacuum
on January 31, 2023
Posted by: hks2100
from AUBURN
[This review was collected as part of a promotion.] It is perfect Robot vacuum, it is also so smart vacuum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cleaning, quiet, and easy to clean.
on February 1, 2023
Posted by: Nickname
from Phoenix, AZ
[This review was collected as part of a promotion.] Replaced an older unit. This one is much quieter and runs much longer on a charge. It cleans the entire house and the app allows me to set days and times to run.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sammy
on February 5, 2023
Posted by: Sammy
from North Carolina
[This review was collected as part of a promotion.] This guy really cleans and is a real time saver! Saves us from sweeping every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum. very good navigation
on February 6, 2023
Posted by: crazdud82
from Chicago,IL
[This review was collected as part of a promotion.] Great vacuum. very good navigation. smarthing is very neat application.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features !!!
on February 7, 2023
Posted by: agulismek
from Claymont DE
[This review was collected as part of a promotion.] I buy for a friend the second time. Excellent product. Im happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US