Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
354 out of
402)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
5
Easy to operate and navigate.
on December 9, 2022
Posted by: Amoy
from Randolph, MA
[This review was collected as part of a promotion.] It was very easy to used and self explanatory instructions.
My wife likes it and very helpful to her in cleaning the entire house.
My wife likes it and very helpful to her in cleaning the entire house.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and efficient
on December 10, 2022
Posted by: Norbert
me and my wife both work full time and having 2 kids and 2 dogs makes it a challenge to keep our house clean all the time. having the jet bot makes it easier. it frees up our time so that we can focus on other things such as cooking and spending more time with the family. the smart things app is easy to use and keeps us informed. the jet bot misses some things but that is to be expected as nothing is perfect. luckily, we also have the bespoke jet vacuum to pick up what is left.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the product
on December 15, 2022
Posted by: Jiniret
from Los Angeles
[This review was collected as part of a promotion.] easy to operate..
made save my time
highly recommended
made save my time
highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not smart at all.
on December 15, 2022
Posted by: Ytown
I've had this for almost a year. It never cleans any room in the same pattern or anywhere near clean. I've tried retraining the maps and placing the base in many different locations to no avail. Sent it in to have it serviced and was told nothing was wrong. If you could look at my "cleaning reports" you'd think I have invisible walls that change positions every day. Also why have bags in the station other than to have a constant way of getting more money out of you.
Response from Samsung USBy Melardo, Samsung Care, December 22, 2022
Hi Ytown,
We'll be delighted to help with the cleaning performance of your Samsung vacuum.
If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust.
The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
For reference, I also added this link about:
Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145271201), which will help our team pull up your information.
Have a great day.
Melardo
We'll be delighted to help with the cleaning performance of your Samsung vacuum.
If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust.
The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
For reference, I also added this link about:
Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145271201), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Not very smart
on December 15, 2022
Posted by: Ytown
from United States
no matter how many times the floor layout is retrained or the base station is moved to different locations, it consistently skips huge areas of rooms or gets lost and can't return home. it seems to find invisible walls in the middle of bare floors. sent it in for service and was told nothing was wrong. have had for almost a year now. customer service was less than helpful. also, other than having a constant service charge and maybe being slightly better at not spreading dust when you remove it, what is the point of having bags in the base station in 2022?
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Melardo, Samsung Care, December 22, 2022
Hi Ytown,
We all know that a working vacuum helps us clean our house well.
If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust.
The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
For reference, I shared these links:
I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145271834), which will help our team pull up your information.
Have a great day.
Melardo
We all know that a working vacuum helps us clean our house well.
If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust.
The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
For reference, I shared these links:
I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/
Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/
Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145271834), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Manual, Can't Get Working
on December 31, 2022
Posted by: Acura88
from Pittsburgh, PA
I can't even get this one going. The documentation doesn't make any sense. Most of it is entirely pictures in the booklet included with the vacuum. There seem to be a lot of things missing. There are directions about how to get it to turn on, but they don't tell you how to program it.
I found a larger manual online and it's even more confusing. Like the smaller one, it says nothing about how to use the app that needs to be downloaded. It also mentions something about putting TAPE on your floor to tell the vacuum not to go there. That's about the last thing I want--this is my HOME, not an elementary school gymnasium.
I'm sure it's a quality vacuum, but there is NOTHING in the manual (large or small) about how to set up the maps or prepare it for use. I'm not sure how everyone else has gotten this to work. I tried calling the phone number but it was all menus.
I will likely be returning to where it was purchased from because there is inadequate documentation about how to use it and I don't want it to damage things in my house.
Please write better manuals in the future. For now, I'll be running my old manual Hoover.
Response from Samsung USBy Charles, Samsung Care, January 5, 2023
We understand that getting detailed instructions is a must for almost any appliance, Acura88. Let us guide how to maximize the user's manual.
The first few pages are mainly illustrations for visual learners, with detailed instructions on the succeeding pages. The letter of the image corresponds to the same letter in the instructional section for more information.
Illustrations from pages 2 to 8
instructional documentation from page 9 onwards to page 22
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
To fully utilize the potential of the vacuum, you will need to download the SmartThing app and register the device within the app.
Within the vacuum function inside the SmartThings, you will see all features and functions available for the vacuum.
Please see the link for more details.
SmartThings on pages 18-19
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145313551) to help our team pull up your information.
Have a great day.
^Charles
The first few pages are mainly illustrations for visual learners, with detailed instructions on the succeeding pages. The letter of the image corresponds to the same letter in the instructional section for more information.
Illustrations from pages 2 to 8
instructional documentation from page 9 onwards to page 22
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
To fully utilize the potential of the vacuum, you will need to download the SmartThing app and register the device within the app.
Within the vacuum function inside the SmartThings, you will see all features and functions available for the vacuum.
Please see the link for more details.
SmartThings on pages 18-19
https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145313551) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Constant object recognition sensor failures!
on January 2, 2023
Posted by: Anonymous
from Las Vegas
Returned 4 times under warranty for object recognition sensor failure. Al they do is replace cosmetic parts. Nothing to do with the actual system has been replaced. Now out of warranty by a month, what is the chance that something will be found failed as I have to pay for it. The next model down cleans better and has never failed. Do not buy without extended warranty, better still do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, January 9, 2023
Having the object recognition sensor fail is something we can easily check, JerryLondon. Let us go ahead and check some settings for the vacuum.
Your Jetbot Mop's remote allows you to control different cleaning functions, but there are a few reasons why the remote may not work. Before connecting the remote, you should check the remote's batteries and confirm that the main unit has been fully charged.
Jet Bot AI+ Robot Vacuum with Object Recognition remote not working https://www.samsung.com/us/support/troubleshooting/TSG01207762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145323332) to help our team pull up your information.
Have a great day.
^Charles
Your Jetbot Mop's remote allows you to control different cleaning functions, but there are a few reasons why the remote may not work. Before connecting the remote, you should check the remote's batteries and confirm that the main unit has been fully charged.
Jet Bot AI+ Robot Vacuum with Object Recognition remote not working https://www.samsung.com/us/support/troubleshooting/TSG01207762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145323332) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on January 3, 2023
Posted by: Anubis
from Miami
[This review was collected as part of a promotion.] Suction very powerful and the mode of recognizing walls and objets as well ! Charge superfast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US