Customer reviews from Samsung US
Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Average customer rating
4.3
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
349
4 Stars
117
3 Stars
19
2 Stars
17
1 Star
44
88%of customers recommend this product.
(
355 out of
403)
Customer Reviews for Samsung - Jet Bot Robot Vacuum with Intelligent Power Control - White
Customer Rating
1
Robot malfunctioning
on May 14, 2022
Posted by: Sundeep
from Sanford
i got the jetbot + with clean station. it took me 3 hours to connect to smart things with a rep on call as the bot was not registering. after connecting to smartthings, i started a home layout and clean, it was not able to map everything and later during cleaning , i kept getting notifications that the vaccum was not able to move freely (we have tiled floor) and no obstructions and clean wheels. the bot also kep hitting to the wall in a loop and was not moving even though there were no obstacles. again its not able to climb onto the clean station and tries in a loop. there are no clear troubleshooting to fix this on samsung manual or forums.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, July 22, 2022
Hi Sundeep,
Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/
In case of repairs are needed, please take note of your warranty coverage.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144723340
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work.
POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/
In case of repairs are needed, please take note of your warranty coverage.
https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144723340
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
"Firulais" is amazing
on May 12, 2022
Posted by: Chucas70
from Westchester
[This review was collected as part of a promotion.] This Jet Bot+ Vacuum is simply a great friend, give me a hand to clean my floors while I am busy doing other chores, and it does a great job.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Robot
on May 11, 2022
Posted by: Obed
from Brownsville
[This review was collected as part of a promotion.] I have been using it for three weeks and it's soooo good. It cleans so well, and then the vacuum system is lovely.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great vaccum
on May 11, 2022
Posted by: Samspo
from Lynnwood, Washington
[This review was collected as part of a promotion.] Easy to use and the instruction easy to follow. I would recommend to others
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great Vaccum
on May 10, 2022
Posted by: Prateek
from CIncinnati Ohio
[This review was collected as part of a promotion.] I got it 3 weeks back and this is the best vaccum possible. Just amazin
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great addition to home gadgets!
on May 10, 2022
Posted by: Samsboi
from MI
[This review was collected as part of a promotion.] This is my first robo vacuum, setting up takes time.
But once we get used to it, it works like a charm.
But once we get used to it, it works like a charm.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Cleans great
on May 6, 2022
Posted by: Nana354
from Milford
Gender:Female
[This review was collected as part of a promotion.] The jet bot vacuum works great. I gave it a four star rating because I would have gotten the one with the clean station. I have another brand robot sweeper and I like that it is smaller than the jet bot so it get in spots the jet bot can't. I noticed the jet bot is louder and sounds like a quiet lawn mower. I also did not like the green light because it is in my bedroom and there is quite a lot of light so I moved it under my bed so I could sleep. I will keep the jet bot on one floor and the other brand on the other floor. I do like that it comes with an extra filter so you have one while the other one is drying after being cleaned. This jet bot works great; but I would say spend the extra money and get the one with the clean station.
Written by a customer while visiting The Insiders
Customer Rating
5
Love this thing! No more vacuuming!
on May 1, 2022
Posted by: Ron2Vac
from Sarasota, Florida
[This review was collected as part of a promotion.] It is smart, avoids obstacles. Even when I watch it, you think it’s missed something- nope! It comes back and gets it. I have used it twice daily in my living room, kitchen, and hallway/bathroom. I empty the bag about once a month. They are available and cheap. Oh, and I have pets, and it cleans up their hair perfectly. I have plank tile in my house and it transitions from tile to carpet seamlessly. What else is there to say. I love this thing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US